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Hi. A very simple system. One analogue trunk set to VRS. VRS message answers call and caller can press 1 after an introductory message if they wish to speak with someone. Pressing 1 targets a virtual loopback extension number, which rings a DDI pointing to a trunk group. The phones in the...

Good Evening. I have worked with several SL1100 systems with sip trunks and can set them up quite swiftly when needed. I have just taken on a new SL2100 which will have sip trunks at some point in the future so I thought I would play with them now. I have the CPU with built in VOIP and...

Hi. I have setup virtual loopbacks on the SL1100 in the past to help with auto-attendant routing to extension ring groups. As I understand it, there must be the required number of both trunks and extensions free to allow the feature to function and route the calls. The last time I did this...

With IP Office 500 v2 PLDS, are they tied to the CCU? For example, if a company is bought out and they retain the equipment on site, it is theirs, including the licences? The original owner can't "pull" the licences away from the CCU? I'm not familiar with the way the PLDS work. I am more...

Hi. I am looking at the night service to alter DDIs out of hours. At the moment, night service mode 2 points DDIs to an auto-attendant message and mailboxes. During the day, the DDIs point to ring groups. The night service is set via timer and and also a button on one phone which is...

Hi. I have a few phones and a few DDI numbers. Each phone sends it's own CLI, which we have done through choice. Occasionally there is a need to make a call from a phone, but present the main business phone number, not the extensions DDI CLI. I have achieved this by connecting a spare POTS...

Has anyone got a cheat sheet or template for setting up Gamma SIP trunks? I am having a little trouble getting them to work with the IP Office. I am using LAN1 topology through an existing router. They work fine with other PBXs, but I cannot get to work with the IPO. Somethings correct, as...

Hi. Any pointers for changing the huntgroup Voicemail greeting? This is a BT installed IP office, so would be using their default config that they generally use. I’m unsure what mailbox number the group voicemail box would be? I’ve not been to site yet, and can’t recall with Avayas if a...

Hi. I have two ring groups with two DDI numbers. If one group of phones is ringing, a phone in the other group can happily answer the call by pressing the line appearance key. Ideally I would the phones to be able to see the caller ID coming in before deciding if to answer the line. I have...

Good afternoon. I have one analogue trunk in use on an SL1100 system which in the main has SIP trunks in use. The SIP trunks calls are routed happily to extensions and auto-attendant based on night service. The analogue line ideally would ring a group of phones (it does), and fall over (after...

Hi there. With the SL1100 setup on ISDN lines, the caller ID information delivered is missing the first digit (0). This I assume is why the caller ID displays a number and not the name from the address book. I have had a scan of the settings and am not too sure what may be needed to correct...

Hi there. Is it possible to use different ring tones for different ring groups or lines with the G566d handset? Thank you.

Good afternoon. With the SL1100, are licences needed to add proprietary NEC IP phones to the system? I have a couple MLT IP phones connected, with no licences showing in the licence report from PC-Pro. I am considering adding an AP20 and some ML440 cordless DECT phones, but I am not sure if I...

Afternoon. I would like to be able to use the trunk seize digit "9" to seize one trunk group, and use another digit to seize a different trunk group (for example, digit 5). This is to allow SLT phones to be able to access the trunk groups by dialling the single digit, not so important on the...