I have 1 user that is attempting to service observe extensions and gets immediately disconnected. The user keeps trying and sometimes he is able to connect to the extensions. Any thoughts on this issue? No other users are experiencing this issue.
I have a scenario in which we need coverage from three different teams at different times of the day. We would like to have team 1 cover inbound calls from 01:30 am to 10:30 am, team 2 from 06:30 am to 17:00 pm and team three from 17:01 pm to 01:29 am. What is the best way to set this up?
What is the best way to handle this scenario. We have a coverage answer group in which the members would like to forward their extensions so that when they are out of the office all of their calls are answered by the coverage answer group. Created an H.323 extension that is inactive and a...
Has anyone experienced VDI users with Windows 10 unable to login to Avaya Contact Recorder version 12.0 The users are receiving a window that has them to enter and admin username and password.
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