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Hello All, So, with Office365's new updates and disabling of the IMAP our Emails stopped coming in to Ignite. Is there another way to get the emails working? (BTW, we enabled IMAP in the meantime with the O365 support, temporary solution) Running: MiContact Center Business - 9.3.5 Thanks,

Hello, I have been asked to add a Post Chat survey, it's an online survey. But I'm wondering if there is a way to implement it as a popup from within Mitel? I understand that once the client closes the window, it's done. But how have you guys handled this? Thanks,

Hello, Wondering if someone has a Mitel Client Component Pack for 9.3.5 that can be sent to me. The MiContact Center was recently upgraded from 9.0 to 9.3.5, however the CCC on the clients computer will not update. When I check in the folder - C:\Program Files (x86)\Mitel\MiContact...

We updated to 9.3.5 on sunday(5 days ago), thing were working well until yesterday afternoon where we got stuck. This is the logs from StorageService. I've restarted the service already. At one point I archived pages of emails from ElasticSearch, but it seemed to work for a bit. But stuck now...

Hello, We are looking into the option of sharing desks / phones with multiple users. Instead of an Admin removing the MAC address from the phone, is there any other way for me to take over someone's phone and use it with my extension? Assuming we have the same phone type on our profile...

Hey All, I've been asked if we can link the Chat Ringing to the Phone. (if only this was possible) So, I need to come up with another way for the Agents to hear that there is a chat coming through on their system. The agents already have a Plantronics, both ear headset on linked to their...

Hello, This is the second time that we have had issues with outgoing calls to certain numbers. The last time, the calls went to a odd voicemail that made no sense. [ponder] Today, there is a business number that seems to be rerouted to a completely different company number. NOT EVEN RELATED...

Hello All, I am trying to enable the Timestamps on Chat Transcripts. I have enabled it as researched, but there were no changes, and still no timestamps. Running - Mitel MiContact Center Business Version 9.2 Thanks

Hello, Looking for some input. The reports are showing up ghost Chats. I'm getting chats that are Delivered to Queue - But show nothing else after that. Not showing up as Abandon, or Handled. Any idea how to fix this? Thanks.

Looking for some advice or answers on why something is happening? We have a client that when we call his number from out office we get different messages. Yesterday, we get the following - "for information regarding the number you dialed please hold. again please hold for more information...

Hello, Does anyone know how to remove or re-assign emails that are stuck in the In Progress folder? I have emails stuck there from over a year ago. Thanks in advance,

I've been asked to find a way to have people be available via their phone, but not necessarily be next to their phones. Ie. answer the phone when they are on the balcony/other room, etc. (the calls have to be recorded, we have Oaisys setup). So, that takes SIP out of the question. But I...

Hello All, We have Ignite setup to automatically process the emails for us. So, it's been a few weeks now that we keep getting the following error. It notifies us then clears itself afterwards. ALM0156 - Unable to move emails to processed folder However, since it's Office365 the...

Hello, I'm looking to connect a FreePBX with our current Mitel 3300. Anyone done this before? any experience or FreePBX flavors that are suggested? Any help would be great.. Thanks!

Hello, Wondering if anyone has experienced similar issues with the Mitel Management Studio. It seems that sometimes the calls are not being recorded because they are being flagged as Internal Calls. We have too many internal calls that we don't want to congest the system with recording all...

Hi Guys, Looking for some help here. (Mitel Ignite Client) There's a few computers, that the users are not able to send a message within Ignite. It used to be just mine, which I figured was due to all the testing but now it's happening with one client as well. From the webversion - there is...

We have Housekeeping setup to archive and remove all calls older than 3 years. However, in the Management Studio, the calls are still visible! And when you select them (older than 3 years), you get a big error message pretty much stating that the file is not there. Any one know how to clean...

Hello, We currently have Mitel Entrprise server 8.0.1.1. We are running Ignite for Emails & Chat and will be implementing the SMS as well if we can figure out the issues with the Chat. Here is what our Agents are facing. (Actually we only have one agent so far) She keeps getting message mid...