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  1. Nylia

    DNInExtCalls Description: For Avaya Communication Server 1000 PABX only.

    Is Avaya actually tracking a number that was previously dialed in its system to know that that number has called back as an inbound call? Sorry I am still very new to some of the available information and want to understand. Thanks!
  2. Nylia

    Avaya DN Out Calls in Crystal Report not matching raw data on server any suggestions?

    How does a Crystal report display more DN Out calls than the actual data from the server shows? I am new to working with the back side of the Avaya Aura data so when I pulled the DNOutCalls for a single day and the number of all by agent was vastly smaller than the Avaya CCMS crystal report I...

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