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Hi, This is all running on latest MiVB, MiCollab MBG software. MiCC is I believe 9.3.3. I'm having a strange issue that wanted to throw out there in case someone ran across this. I have a call center using MiCC and MiCollab softphones for the ACD agents. Calls come inbound via SIP Trunks and hit...

Hi, This is a relatively simple concept, that for the life of me, I cannot get to work. I have a SIP Trunk DID targeted to a Trusted DN1996 for routing purposes. I'm using this for different routing via the Night Service button for a few tenants on the same system. Day/Night1 - Calls: This...

Hi, I was under the impression that an ACD agent would be able to park a call for another user (non-agent) if the call needs it. Is there no way to do this as an ACD agent? Also, for Paging. Linked to the same idea, that they could park a call for someone, then page an existing page group. Are...

Hi, I'm having an issue trying to register a KX-NT343 to a TDE100 system. The phone used to be registered. They must have had VPN issues or issue with TDE100 which was causing the remote IP phones to show 'Poor LAN Connection' and wouldn't work. In any case, I rebooted the TDE100 and it seemed...

Anyone know if its possible to change the MOH source that plays when using the Music key on 6940? I see that its linked to the Call Coverage Service of the DN. Any way to set it up so it will play the data from another call coverage service when using the Music button?

Has anyone been able to get this working; a button added on to the 6940 phones to use the MiCollab Meeting Center application on the 6940 to display audio conference meetings? I've followed the guide and everything seems to check out, yet no meetings show up on the 6940 when I press the assigned...

Hi, Does anyone know if its possible to setup an ad-hoc audio only meeting (via awv) while on a live call? Ex. while on a call with a party, to transfer it to AWV so it can start a meeting that way you can invite others into the meeting too? or provide them with the meeting IDs so they can call...

Hi, Has anyone been able to get the Maintenance Logs streaming to work in MiVB 9.0? I'm always getting 'connection refused' so i presume its disabled now? I'm trying to get the logs to stream to a logging service as there are some very detailed logs in there on the PRI and I'd like to log them...

Hi, Has anyone been able to successfully get Let's Encrypt cert generation to work on a virtual MiVB specifically? I can do the Let's Encrypt certs on MBG and MiCollab via the MSL interface fine, but the MiVB Server Manager it won't work. I have tried to configure the Remote Proxy in MBG to...

Hi, Does anyone know of a way to use 2 system speed calls back to back? I have tried adding them both into the same speed call number but it only seems to execute the first one and thats it. I'm trying to use MiCollab Nupoint Call Flow mailbox, alternate transfer, to try and do this but it's not...

Hi, Is there a way (or an easy way) to know which COS gets applied to a call? It would be nice if there was a way (maybe a maintenance command?) to display what COS is followed when a call comes in and rings whatever is setup for call flow. Or is there some sort of hierarchy that it follows...

Has anyone else had the issue where periodically/intermittently the 6940 loses bluetooth connectivity to its handset (bluetooth)? This has happened when phone is idle and also while on the phone.

Hi, I was trying to see if there is a way to deploy the new MiCollab client PC app. I guess it's considered the 'NextGen' client or MiCollab R8. Anyway, it seems to get that to work properly, you need DNS to be properly configured before it will work and deploy properly (i believe it deploys via...

Hi, Does anyone know if it is possible when using a PRI and using the DID Service form to somehow limit the amount of incoming calls per DID? Is it based on the destination of the DID's tenant trunk group? Ex. If DID (555)111-2222 was pointing to x1000 and x1000 was part of tenant 2, and tenant...

Hi, Is there a way on Nupoint to go back and see what happened to a mailbox after the fact? As in user said they had quite a few voicemail messages but now there are none in their voicemail box. I'd like to see what went on with that particular voicemail box. I checked the audit trail in...

Hi, Anyone know if there is a way to have the 69xx series phones cache the corporate contacts using the embedded LDAP server on MIVB? I have tested this with embedded LDAP on MIVB and using external AD. On the 69xx series phones when using the 'Contacts' application button, it seems to cache the...

Hi, Is there a way on the MiCollab Nupoint voicemail system to be able to dial system speed calls that in turn dial a call forwarding code? I've tried it by using the 'Alterate Transfer' in the call flow and entering the system speed call, but it does not work. I've also enabled the 'Call...

Hi, I was trying to find out a way to have a user mailbox auto copy messages to another mailbox in Nupoint. For the life of me, I cannot find out how to do this. Ex. caller reaches Mailbox A and plays the greeting. Once a message is left, that message will automatically copy to Mailbox B.

Mitel recently fixed a bug in the 6940 firmware (havent tested it on any other 6900 model), that now allows the 'Direct Page' to operate as expected when you pickup the handset, then press a Direct Page key. Previously, no audio was occuring when you picked up the handset first, then pressed the...

Hi, Anyone have an easy way to manage the maintenance and repositioning of DSS/BLF keys on an MiVB 9 (6900 series sets)? I've been exporting to Excel, changing then importing. It works pretty good but I find it a bit awkward depending on what type of changes are being done to alot of phones. We...