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Hello all! I've encountered another issue. I'm trying to perform a multi-step upgrade but I can't even get the ball rolling because of this error! Has anyone dealt with this kind of error before? See picture below: If anyone has any insight for me to NOT go onsite to fix this, it would be...

Hello all, I just got a request from a county prison to have two phones that are closer to inmates to only work if there is a code to use the phone so that the inmates aren't making calls. I suggested that the phones be logged out when not in use but they would like something along the lines...

Hello all, We have a client that has 3 9608 VPN Phones that are connected to a system that is on 8.1(56) and the firmware on the phones is 6.6 and up. The VPN device they are using is a Cisco ASA5505. The VPN phones have all the correct information logged into them. A few of the phones will...

Hello all! We have a customer that, on occasion, will get calls and there is nobody there. (spooky I know) They claim that some customers will call back after a disconnect but some of the calls they answer will have nobody there. Any feedback on this issue? This site has been struggling with...

Hello my friends! I got a customer that called saying that their IPO just lost power and it came back up. All phones and call flows are back to normal but they would like to know why. Is there a spot in monitor that would be able to show what happened or is there another location where I could...

Hello friends! I was stuck with a nice project that I would like to see if any potential Purple Star winners would know. So we have this box full of Serial, 500 V1, and USB Feature Keys that have a TON of licenses attached to them and would like to make use of them and slap them on a SD Card...

Good morning all, I am trying to get a few old 9608 phones ready for a customer to use for VPN purposes. After screwing around with the 46xxsettings.txt and the 96xxvpn.txt settings, I hit a brick wall. No matter what changes I make, I just don't think they are sticking. The current version...

Hello all, I may have a client upgrading from a UC Module to a standalone Voicemail Pro Server (Thank God...) A little back story, Xima installed Xima Chronicall onto their server and pointed all the voicemails to be stored onto the UC Module (Insane I know) I've been on the phone with Xima...

Hello all, When Voicemail Pro goes down, a customer wants a fallback number to go to a certain extension. Is it possible to do this? Please let me know. Thank you!! Diffie [afro]

Hello all!! We have a customer that is using a VPN phone in Arizona. He is connecting to the IP Office via a Cisco ASA 5506. Every time this user parks someone, he claims the phone will "completely lock up, i have to ask the customer to hang up and call back to get the person we need to talk...

Hello all, We have a customer that is experiencing, with a few users, that when a voicemail is forwarded to their email.. it isn't just one email. I've been getting reports of 10s and 100s of the same voicemail hitting their email address. They are also experiencing the voicemails coming in a...

Hello all, Today we experience a customer that has a Universal Crap Module and the mailbox is full. Going to run the normal commands to delete the nohup.out files and I get "'/nohup.out': NO such file or directory Upon further investigation, I discovered with the use of the df -h command that...

Hello again everyone, I have a customer moving from one location to the next and they are moving to a whole new network so I need to edit the settings of the phone. When I get to the phones in question, they are stuck at DHCP:(A very large number) secs Now I know how to program the phones to...

Hello all, I have a few 56xx series and 46xx series phones lying around and they are PRETTY sticky. Wanted to get them usable again. Shoved all sorts of cleaner around the buttons to no avail. Wondering if anyone has ever opened one of these before for any reason. How was the experience? Was...

Hello all, I'm trying to set up a D100 for a client that is using their own servers for DHCP, not the IPO. Now, when I did this at my office, in the line settings, I was able to do a SIP DECT and got the phone working properly. Mind you that our system is 9.1 The client's system is on 7.0 and...

Hello all, We have a customer that is now on SIP trunks. This customer has a few 800 numbers that when called, the CID is not showing who is calling. Now we confirmed that in Monitor, when a call comes in, the caller ID is picking up who is calling so Coredial is not the issue, I believe, but...

Good day everyone, So we just signed up a customer for SIP trunks which also includes their fax machine. After we crossed them over, the fax machine started to become "flakey" in which some times the faxes will go through and sometimes they won't. They seem to be intermittent when it comes to...

Hello all, My company and I have been looking for an inexpensive VPN solution for VPN Avaya phones. In the past, we've always used a Cisco ASA5500 and that has worked for what we need but we need a less expensive solution for our smaller clients. So please, if you have a VPN solution for...

Hello all, I have been hunting the internets for a bit now trying to find a solution to this one. What I have here is a Cisco RV320 and would like to hook a 9608G Avaya phone to it so that we could have a cheaper solution instead of the Cisco ASA 5500X Series. Now, I'm having a ton of...

Hello all, I'm new to the whole Avaya world and so far I got it down pretty well. However, I just ran into a new issue... VPN. I was tasked with getting a VPN up and running for the phones with a Cisco 5506 ASA and I don't know where I went wrong. After farting with it for almost 2 weeks I...