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I have set up a node using a DID for Transfer before Park and Page. Everything works ok except when the caller is transferred first to the DN before paging the DN rings about 12 rings before the call returns and is parked and Paged. I am concerned that the caller will hang up before waiting...

I have a small call center within an existing IPO 500v2 9.0 PRI and the agents use single line analog handsets that have a headset only and just a dial pad, very simple set up for incoming calls only. I am using a PHONE 16 module and using ports 1 thru 8 Exts 2901 thru 2908 and pointing a DID...

I have been searching threads on this. Is it possible to suppress/block the outbound caller ID NAME only but allow the number to be sent? I found the short code "w" but that withheld the name and number and makes the call PRIVATE. I have a PRI I did also try to change the Caller ID Name but...

Hello, I want to set up a remote T73163 handset using an MCK Citel Extender. Does anyone know if any other extender that is set up for a Lucent for example handset can be used or reprogrammed for a Nortel/Meridian handset? I have read some posts about the MCK Citel extenders can be changed or...

I would like to avoid any toll fraud issues with embedded outcalling. Is there a way to restrict or disable the outcalling feature on IP version 7.0? Thank you

I have a few Hot Desk users that have their calls forwarded to their cell phones and I notice when I dial their extensions the call is forwarded properly but only the extension number but not their full name is not show on the display as it does for users with actual handsets, is this normal...

Hello, Using a Gmail account. I followed the instructions on the FAQ below but I am still not receiving emails. I also checked the HTTP security settings and changed them to UNSECURED and rebooted. I know that the Gmail address is correct because it is the same one that we use on another IP...