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  • Users: Joledur09
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  1. Joledur09

    Contact Recorder File migration to Media Manager

    Hi, I'm searching for the right way to migrate recording file from Contact Recorder in .Wav format to Media Manager in .Opus format. The migration procedure of the database is clear and work fine, but I cannot find any document about how to move the recording files properly. Thanks
  2. Joledur09

    Waiting to join

    Hi, I have a message on phones :Waiting to join. Look like related to the new service Integrated Contact Reporter. Did someone know how to remove this message?
  3. Joledur09

    Hold Timeout

    Hi, There is a way to set a Hold Timemout in the IPOCC? Actually it doesn't reflet the Hold Timeout of the IPO. Thanks
  4. Joledur09

    Automatic Log in to Agent Group

    Hi, There is a way to dont get log in automaticaly when accessing WebUI? For exemple: A supervisor that dont want to take calls but need the possibility to do it as a backup of agents. Thanks
  5. Joledur09

    Display analog station on a media-gateway card

    Basic question I guess. Using ASA, how can I list extensions configured on a specific card of a gateway? I'm looking for a way to have an overview of what is configured on a card on every port? Thanks!

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