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Hello .. Is it possible to edit active and default task flow without affect the call centre if it's running. Thanks

Hello ... IPO send this alert ever minute (Alarm Clear: Memory utilization normal.), why this error and how to solve it ? Thanks

Hi ... I have completed Installation IPOCC 10.1 and Configure task flow, when dial the topic number internally I can hear the voice and there is no problems, when set the topic number in ICR and dial the customer number show that there is a voice quality issues on the voice ? Any Idea Why ?

Hi ... Iam installing Avaya IPOCC 10.1, when installing certificate the web service installed, but the SIP/TAPI not installed. Any Idea ??? Thanks

Hello ... I have the an IVR script as follow: welcome to STC company, if you know the extension number dial it now, in the customer script there is no an option as TBG to allow customer to choose then enter the extension number, direct if you know the extension number dial it know. how can i...

Hello ... I'm try to connect Grand Stream Video Phone to IPO Rls 6, but unfortunately not connected, in system status in alarms always this event occurs: Login failed due to incorrect user name and password Application: VoIP Extension Number: Name: 225 The Password in correct on the IPO and...

Hello ... when configure IPO for IPOCC, in SIP Register FQDN, should it match the SIP Domain or it's must be different For Example: SIP Domain: sbc.local IPOCC Hostmane: IPOCC then SIP Register FQDN: ipocc.sbc.local or should be the same: SIP Domain: sbc.local SIP Register FQDN: sbc.local

Hi ... When Upgrade Application Server from ISO/DVD and chose the upgrade option, is this affect the recording storage partition and Voicemail. or all is still as after upgrade ? Thanks

Hello ... I see in the tasked based guide, that Avaya IPOCC in 10.1 is now supported Hyper-V. but what iam not understand is : Hyper-V is a virtualization platform provided by Microsoft. This is available as a stand-alone installation or as a role in the Windows Server. As a standalone...

Hi ... How can I enable VOIP security without IP Phones be down? The IPO is Rls 10, and the IP phones is 1608 and 1616 and all have latest firmware. This step is pre-request when IPOCC 10 deployment. and I think this will cause the announcement not working and return busy tone when dialing...

Hello ... I have a working on IPOCC 10, now the customer change the domain names. - I change the Domain in the IPO - system - LAN1 - VOIP - After this I change the domain in the CHAP - Adapter - properties. When I reboot everything, the IPOCC SIP user register, but form this day every 3 days...

Hi All, I made a task flow with an IVR script, the call disconnects once it reaches the IVR without even playing the IVR announcement. when I remove the IVR from the task flow & connect the caller directly to an agent group, it works fine. I reviewed the IVR script several times & verified it...

When I start the agent UI I get this message: could not allocate all required licenses! Some functions are limited or unavailable! the agent able to log into the UI and receive calls but every time agent login this message appears, also on the the IPOCC server when Iam login as administrator...

Hello ... what will solved the "Extension in use # to register". on Avaya IPO Phones 1616 & 1608. Thanks

Hello ... what's the mean of the following errors listed in the error information ? 12/20/2017 11:01:29 AM UI_ElemError Task tag LastTopicName cannot be accessed, there is no local telephone configured at that workplace. 12/20/2017 11:01:29 AM UI_ElemError Task tag FirstTopicName cannot be...

Dear All Experts, I have a problem in IPOCC R10 - IPOCC announcment script not working and when dial Topic number phone screen gives "busy tone" - When I remove announcment script from Task flow editor and dial topic direct call go to Agent group normally. - However, if all Agent busy...