Search results for query: *

Hi all, I'm looking at a Mitel AX which is using SIP trunks. 4 days ago, our customer started to have issues with incoming calls. There is a system speed call which points their main number at a VM multilevel auto attendant. There are 4 AA options, each of which points at a different ring...

Hi all, First off, I'm sorry if this is not posted in the appropriate section. It involves a 3CX system and a Grandstream FXS gateway integrating with an old Ascom paging system (Ascom beepers) but the question is more to do with the Grandstream and the Ascom pagers than the 3CX. I couldn't see...

Hi, One of our hotel customers has asked about programming hotel suites on their NEC SV9100, as some of their rooms have 3 or even 4 phones in them. They want to be able to call the main extension for a given room and have it ring on all of the phones within that room simultaneously. All of the...

We have a customer with a Mitel 3300 CXi, with a single ASU containing a pair of 16 port ONS cards. Yesterday I attended their premises and replaced a failed ONS card for the 2nd time this year. I have been told by colleagues that it is very unusual for one of these cards to fail. I do not know...

We've got a customer with an SV9100 CP20 which we look after. They have a bunch of DDI's programmed via the DDI routing table, and one of those is pointed at a particular IRG in target 2. If unanswered within 20 seconds, or if all group members are busy, it should stop ringing that IRG and step...

Hello, I had written a whole long paragraph about the different types of lid fasteners I've encountered on 100 pair connection boxes, but rather than post that, I will simplify my question. Can anybody please identify the type of connection box I will picture below, and whether there is a tool...

Hi all, I hope I'm putting this in the right area, so please let me know if not. Also, please excuse my ignorance but I don't usually get involved with Avaya systems so they are fairly alien to me, although I do know various other systems so am familiar with a lot of the concepts. One of our...

Hi all, On an SV9100, how do you go about telling it certain ports are going to be mobile extensions please? A colleague has asked me and I cannot find the answer. I've tried searching the manual for it but couldn't find where it actually says how you go about telling a brand new SV9100 install...

Hi everyone, Please forgive my ignorance but I do not usually work on Nortel/Meridian systems and I know very little about them. One of our customers has an Option 11 system, and following a power disturbance it appears to be faulty. I am going to try to attach a very short video if the forum...

We've got an SV9100 CP10 in one of our customers' sites. They have a number of Ascom i62 wireless handsets which are just set up as generic SIP extensions. Most of them work but one phone in particular keeps dropping off the system. I go into Filter Options, then IP Phone List and make sure that...

Hello, A hotel customer of ours has an LG IP-LDK 300 system and have asked me to make some changes. The system attendant (where calls go when somebody dials 0 internally) is currently set to extension 400, and this is working fine. They have asked that when somebody dials 0 for reception it...

Hello, I've got an issue on an SV9100 CP10. I have a department group (dept group 2) with the pilot number set to 0. The department group has 2 member extensions, 5001 and 5002. When somebody dials a 0 (it's a hotel so guests in their rooms dial 0 for reception) it always rang on both extensions...

Hi all, I have a quick question about IRG behaviour on an SV9100 if I may. So in an imaginary situation, I have a DDI in the DDI routing table and it points directly at an IRG which contains 2 extensions. A call comes in on the DDI and goes to the IRG, and both of the phones ring together...

Hi all, We've had an SV8100 hacked and the attacker has made a series of calls to international numbers. Most of the following is based on assumption and my limited knowledge of the system, but please have a look and let me know if this would even be possible. First off, it seems that the SIP...

Hello everyone, One of our customers has an LG LDK-100 system and has reported a problem with a handful of their analogue/SLT extensions. What they are saying is as follows: "With internal calls we can sometimes speak for about 10 seconds then it cuts off and with some phones your just hear...

Hello everybody, Just a quick question, I used to know the answer to this but I have lost some of my older documentation owing to a systems change at work. I cannot for the life of me remember how you pick up a specific CO line on an IP-LDK 300 system. The particular system I'm looking at has 4...

Hello, Almost 2 years ago I started thread937-1804361 regarding PCPro losing my saved connection settings. Unfortunately it's still happening now. It happens in the SV8100, SV9100 CP10 and SV9100 CP20 flavours of the software, including the latest versions. I'll save a connection with IP...

Hi all, Can an OS 7200 send caller ID to SLT extensions? I've been asked by a customer of ours who says when a call rings on their SLT's (which have analogue DECT handsets plugged into them) it just comes up on the screen as "Incoming Call" and doesn't show who is calling, even for internal...

Hi all, We've got a customer whos SV9100 contains nothing apart from the CP10 processor with a VoIP card on it and 2 x 16 port DLCA cards. There is no system port capacity for SLT's, only 32 MLT's. I have just noticed that a couple of ports on one of the system's DLCA cards are showing as...

I have a feeling that the answer to this is no, but I want to check - does an SV9100 system absolutely require a PVA card installed in the system in order to receive check in/out commands from a hotel's PMS system? I'm pretty certain we've got lots of customer sites where they've got a PMS and...