I am having Session Manager 6.3. I have phones registered to it. When I receive a request for changing the name display on phone and when I change it, it is not reflecting on the phone. What could be the issue. Kindly help me in this.
I am new to Avaya Aura Messaging. Can anyone tell me how a email notification can be configured for an mail box ? And what are the troubleshooting should be done if email notification is not working for a mail box ?
When a call comes into the Agent's phone queue, it will continue to ring/wait until the agent picks it up, even if they are in AUX. Is there a way to create logic that will force the call back to the queue after three rings?
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