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Dear experts, I tried to add a call pick up button in IPO 500 for K-175 phone but it did not show the button on the screen of the K-175. Is any suggestion to let K-175 has the call pick up funtion?

Dear experts, 1. I want to add the second directory number in Emetrote phone set. 2. Is it possible to add a dedicated ananlog trunk in one of the button in panasonic phone in Emetrotel UCX250? Any suggestions?

MoJHK (Systems Engineer)(OP)30 May 24 09:05 Dear expert, Does dsm16 support nec dt310 phones？

Dear experts, I installed two KX-DT521 panasonic phone sets and they worked fine. But I found one of them is telephone type was DPT (40V) but another was "No connection" ? Anything wrong with the setup?

Dear experts, Recently we found the voice messages (from internal and external calls) were recorded 5 sec. delay after the beep tone when we listened the voice messages. IPO500V2 11.0.0.0.0 build 849 Any suggestions to resolve this problem was appareicated.

Dear expert, How to shut down TDA600?

Dear experts, 1. One of our customer wants to form three groups of the users. For example, group A from estensions 200 to 300, group B from 301 to 400 and grsoup C from 401 to 500.. Is there any way I can change the dial pattern of the group to restrict the idd calls for simple way (like to...

Dear expert, We are going to change the M1 to UCx250. 1. My question is when I connect all 16 pcs. of M3902 to the DSM16P. How do I know the mac address of each M3902? For M3904, the mac address will show on the screen for each phone set. Should I plug in the M3903 one by one to check the mac...

Dear experts, Is it possibe to have the same extension number for InfiniteOne mobile app and the desktop phone? I could only use the hotdesking feature to switch my desktop phone to the InfiniteOne while I could pick up the calls from desktop phone. Any suggestions is much appreciated!

Dear experts, I could not find how to setup the feature keys for Avaya 1416 in Emetrotel. Is any document or advise to help me? Thanks in advance!

Dear experts, I tried to install the Avaya 1416 deskphone to UCX250 with the DSM16-R6. The phone just flash with the LED and "Check sum test please wait", then displayed "9036". I tested with another phone set but still the same result and displayed "A". Also, I could not update the Mac addess...

Dear Expert, I tried to setup a SIP trunk from UCx250 to IPO500V2 but I got the following error message from logs: [2024-01-18 17:23:40.071] VERBOSE[6517][C-0000000a] pbx.c: Executing [tdial@ext-trunk:7] Set("UCX/750@750-00000009", "DIAL_NUMBER=") in new stack [2024-01-18 17:23:40.071]...

Dear Expert, I tried to setup a SIP trunk from UCx250 to IPO500V2 but I got the following error message from logs: [2024-01-18 17:23:40.071] VERBOSE[6517][C-0000000a] pbx.c: Executing [tdial@ext-trunk:7] Set("UCX/750@750-00000009", "DIAL_NUMBER=") in new stack [2024-01-18 17:23:40.071]...

Dear experts, Is it any parameters to control to send the busy tone after the phone was hangup in CS1000? including the internal calls/ external calls

Dear experts, Can we check the IVRS record in CDR? Such as how many incoming call to the IVRS? no. of person press "1" or other digits? ThX!

Dear experts, I tried to increase the font of the console by the 2/4 line display mode. I could not find the "Format" in option = Display when I press Shift+option key in 2250. (only showed 1. Time 2 Date , did not show 3. Format. According to the M1250/M2250 Attendant console user guide, it...

Dear expert, was there any reason why guess room A called a ACD agent only showed the guest name without the extension/room no. ?

Dear Experts, If a incoming call to the basic ACD agent and then it was transferred to extension B, what will be showed in CDR record? Will it two separate CDR or just only showed the incoming trunk and the terminated to extension B?

Dear expert, in IPO500, if user A call forward to user B. User B no answer/busy forward to a goup , the incoming call to user A could not reach the group member, the incoming call ring user B continuely but did not route to user A's voice mail is it a normal case?

Dear experts, I had a E1 tie trunk to another PABX. I created a AAR 5900 "Location:","Dialed String","Min","Max","Route Pat","Call Type","Node Number" "all","5900","4","4","40","aar","" and it could connect the far end pabx by outbound call after few weeks I created another AAR 5800...