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We have a part-time receptionist and I'm trying to configure the greeting table to only use the auto attendant from 9am to 1pm and then after business hours starting at 5pm. It's currently set to Morning: 9:00am, Afternoon: 12:00pm, Evening: 5:00pm, and After Hours: 5:00pm. Should I change the...

I'm working to resolve an issue remotely and I'm trying to upload a WAV file with a new greeting prompt. I'm using Call Pilot manager built into the BCM50. I can select the file and select send. It looks like its processing, but doesn't import the file. What am I doing wrong? Alternatively...

We inherited some T7316s that have line assignments programmed to memory buttons 4-6. I'e tried to change them, but I'm struggling to figure out how to do so. How can I change which buttons are used for the line assignments?

I'm testing out a third party VOIP system on a Cisco 7940G. I'm trying to configure the Corporate Directory listing using an XML file I'm hosting on a TFTP server. I'm using the built-in TFTP server on my Mac to test the setup. I've pointed the TFTP server IP on the 7940G to my mac's IP. I've...

I have a hunt group that that consists of 2 DNs. If Busy is set to overflow to a specific DN which has voicemail setup. Instead of overflowing to the VM extension I get the message "the person you are trying to reach is unavailable" then kicks me back to the previous menu. What do I need to...

I'm pretty sure the answer is no, but I thought I'd check anyway. Is there a way to add someone to the company directory without them having an assigned extension or voicemail box? We have people who share a phone and voicemail box and I want them to be able to be looked up in the company...

For the company directory I know there is a way to search/dial by last name. Am I correct though that I can list someone's first and last name in the system because of character limitations?

We have a BCM50 4x8x2x2. We have 8 of the 12 digital stations licensed. I want to get licenses for the 4 additional stations. Do I the 4-port authorization codes for digital stations? Also, is there a source out there where I can buy the licenses online and have the keys emailed to me or made...

I'm trying to program two memory buttons for internal autodial except they are currently programmed as intercom. Is there a way to reprogram? I've tried Feature *2 and it doesn't work.

Is there a way to create a hunt group voicemail box when I have no subscriber mailboxes left? Or do I need to purchase additional keys?

I'm having some difficulty with a used Nortel T7316 phone that I picked up. I can program some of the feature buttons, but some already have line assignments, etc. I tried copying the programming from another phone and it didn't work. Perhaps it would be best to reset the phone to factory...

Our BCM50 is on a different IP range. I want to move it to our network's IP range so I can manage it without having to connect directly to the BCM50 in our wiring closet. Are there any issues with doing? I'm assuming I'm going to have to plug the BCM50 into our switch and assign it an IP address...

Hi, I'm setting up a CCR. I'd like to have it so if one of the options is selected it will ring multiple extensions. Would I do this using a hunt group? I have toe select a line or pool and provide an extension as far as I can tell. Any suggestions?

Is it possible to setup a virtual extension to call an external number? We have a staff member who has an extension, but no longer works in the building. I want to be able to forward his extension to his cell phone. The problem is that the handset he was using before is being used by someone...