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Hello guys, I would like to ask you if it is possible to swap the specific incoming number into a text (globally-not on particular phone). For example : if the number xxxxxxxxxx is calling the Avaya system is swapping it into a text and displays as "do not answer" or something similar. Please...

Hello, I have a problem with calling via SIP to non existing numbers. Avaya SBCE + SM1 + SM2, and when i call to non existing number via SM1, and i am getting the 404 Not Found from provider, the SM2 is trying to get the call again, so all my calls are duplicated. Do you know how to avoid it...

Hello, can someone halp with this theme as in subject? It is also possible to import one file to all of phones in company? Regards, jhk

Hello, I would like to ask you about my issue: When I call to number "X" in my company, the agent is telling me about the wrong way and transferring my call to VDN "Y", then, when i am connecting with agent which is assigned via skill to VDN "y" but the agent see the full number of this VDN...

Hey, I have a problem with SIP trunk - calling party number is not pushed through CTI link, and i think that could be a SIPtrunk's or signalling group's settings problem. Could you send me the example of your config, please?

Hello, I have a problem, as in thread's subject. Security database from AES is not match to CM 'list monitored-stations' information. I mean : i have for example 5 stations in AES (1111,2222,3333,4444,5555) but when i pick "list monitored-stations' i only get (1111,3333,5555). What could be a...

Problem persisting only for SIP calls. When using ISDN signaling, all is good. There is no problem on CRM side. What could be a reason ?

Hello, I have a big problem with Avaya Analyst app on Windows 10. When i want to choose a report ( no matter which one ), application crashing immediately. When i was using Win7 there wasn't any problems with Analyst reports. Did you have the same or you know how to solve it ? Thanks in...

Hey, I would ask you for buton assignment on Avaya Phones (e.g 9608,9650,4610) It is possible to set the 'release'(or other except call-appr) button on a first list on a screen ('phone screen')? If i replace the 'release' with one of these from first assignments (3x call-appr) it is not...

Hello, Could you tell me if it is possible to change the terminal size (height/length)? Currently, the standard terminal (not depends on type) takes about 20% on a fullscreen window. I know that i can change a terminal's font size, but that's all. Thanks in advance. Regards

Unable to connect to data services. The security certificate could not be validated" APC dialer's address configured good in HealthManager Do you know how to solve it?

Hello, I administered a new auxwork state with a new reason code (RC) as a auxwork "7", also with adding it to "change reason-code-names". But this auxwork isnt listed in CMS skill reports. CMS only displayed it as "7". If it is somewhere any file where can i change it? Other auxworks...

Hello, Tell me please if it is a possibility to avoid getting internal calls when the agent is on a pause (auxwork state)? I tried to found a solution, but im shiftless. Could you help me please ?

Hi there, I have a problem with call recording, some calls are recorded weirdly. In some cases, there is the problem with recorded call details - agent's no/agent's name/IC number etc. are wrong. When I listen this call record, there is an other call, other client, other agent etc. I checked...

Hello. I have a issue with auto-answer feature, so i need your help guys :) Avaya 9608, CM 7 Auto answer parameter on station : acd Auto answer parameter on agent-ID: acd And it works only when the handset is lifted. I push the headset button, and call to external numer assigned to this...