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Hello everyone! We have very similar issues with Avaya IP Office 11.1.2 as mentioned in this thread but can't reply there anymore. The PSTN line is E1 QSIG-B connected directly to IPO, the telehones are J139/159. We can clearly see the Callers Name being delivered in the trace, but it is...

We have a SIP trunk between the Telephone operator (O2 CZ) and our ASBCE. When the call gets out to certain numbers and this called party uses the 183 early media option, the calling person does not hear any ring tone and also no voice from the caller. I have made a few traces, where I can see...

Hello All Experts! :) I'm facing a strange issue within one of my customers environment. Avaya CM in version 6, IP Phones (mainly 1608 / 1616) Together with some ISDNs through G450 / G430 and even some G700 I guess and some SIP trunks. Its a financial institution so I can't be connected to...

Hello experts! Just scratching my head about one task I was given by our worldwide customer and I'm looking for an easiest way to do it. Any suggestions would be greatly appreciated. Here is the background: Worldwide call center customer with hundreds of sites, a lot of agents and few call...

Hello all you techies out there! Not sure if this is the right forum, but seems close enough for me. I'm facing a very strange issue on one of the clients computer. Unfortunately the high manager's computer. [sad] It does not happen on other computers in the company, only his laptop. It only...

Hi folks! I have to move few AVAYA Servers (Virtualized on ESXi 5.5) from one physical ESXi host to another. Namely AESv6.3, WebLM v6.3 and WFO. Scenario: I have only IPO Server Edition 10.1 in my LAB. So I have tried to move the VM between the two ESXi hosts using the OVFTOOL from VMWare...

Hello Maybe a stupid question, but i would like to get my thoughts confirmed, because I have no place to LAB this out and had not found a relevant topic answering my question. Desired Scenario: Call center is reachable on single number. There are two groups of people. One is dedicated for...

Hi I'm facing a strange issues here. First the story: Our customer bought two brand new IP phones Model 1616D02A-003. I have installed those phones to customer's premises. Both with the same static IP parameters (except for the phone's IP of course). Both phones have the same firmware loaded...

Hi experts I'm new within this AVAYA world, so please kindly excuse my newbie question here. AVAYA CM Software Version: R015x.02.1.016.4 I'm looking for a setup, where our customer wants their Agents to be able to conference in outside callers into a three(multi) party conference call, but...

Hi masters I cannot start System Status because of this error "All connections to this control unit are in use." I have followed this thread but to no avail. Still getting the same message even in WebBrowser. Is there a way (except reboot) how to tear down those "hooked up sessions" ...