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  • Users: tcolca03
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  1. tcolca03

    VMPro 9.11 dial by name drops call after selecting the person

    I have vmpro 9.11 with ipo 9.11 SIP trunks Ive had several issues so far with earlier 9.xx releases. Now, dial by name is dropping calls only when selected certain users. I hope I'm doing something wrong. example... dial # for dial by name I press # I spell 645#. "For niki, press 1" I press...
  2. tcolca03

    VM Pro - cant hear personal greetings and main menu prompts when calling in...only silence

    Any ideas?... VM Pro 9.1.6 IP 500v2 9.1.6 Everything was working just fine. When I came in today, callers hear silence when the vmpro answers outside calls. When I call main number, the system picks up but I hear silence... I cannot hear the main greeting. When I call any DID from my...
  3. tcolca03

    Going CRAZY,Can't get it to work. Need to route inbound calls according to what number I call from

    I cant figure this out and it's driving me crazy. Need to route calls using my caller ID according to what number is calling in. when I call from my cell 5556667777,call needs to go to ext 9876. however my cell number is ignored and call routes to 1234 as it normally does. SIP trunk line 17...
  4. tcolca03

    VM Pro 9.1.7 DTMF promtps only route to other modules, NOT to groups or direct ext.

    The call routes to my Auto attendant module and I hear the announcement that I recorded. Option 1 goto group "new" specified as New queued DOES NOT ROUTE Option 2 goto module "Existing AA" specified as module "New AA" ROUTES OK Option 3 goto group "Service" specified as Service Queued DOES...

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