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Hello Experts, We keep getting the attached alarms https://files.engineering.com/getfile.aspx?folder=fffb404c-c3ba-4d72-83f4-53bbd9a32f39&file=1.xlsx Operating system: Linux 2.6.18-128.AV14xen i686 i686 Built: Sep 24 00:54 2010 Contains: 00.1.510.1 CM...

Hello Experts Does anybody know how to enable the option work code in Avaya Onex client that option is greyed out https://files.engineering.com/getfile.aspx?folder=45e74e46-820a-49f5-bb48-bc4b042dbedd&file=workcode.PNG even know we have set the work codes already...

Hello Experts, CMS R17 This client is asking to build a custom report that can give us the exact details of the abandon calls Does anyone know if there is any other option besides the call report record? thanks in advanced

Hello Experts, We are trying to understand two concepts on our reports CMS SUpervisor web R17 https://files.engineering.com/getfile.aspx?folder=cd68b48b-8961-4798-8a95-5dd39f519c3e&file=maxdelay.PNG 1: Max delay : Based on our report times 5:30 to 6:00Am /1:30 to 2:00pm the max delay is 42...

Hello Experts We are new on Avaya CMS and we have an issue with our %withing service level being affected by the abandoned calls %, how can we avoid that? CMS SUpervisor web R17 see below example We had two abandoned calls...

Hello Team, Avaya onex Agent 2.5.6 to Avaya CM Users are not able to login over VPN only locally can anybody confirm if this is the only ports that we need to open Port 443 for 1XA to Communicate with one-X Agent Central Management Port 5222 for XMPP to Avaya Presence Server Port 1719 UDP/H323...