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  1. CH1208

    CMS Abandoned Call Report

    I added a 'Redirect No Ans' column to a Historical Agent Daily Report. The number on the 'Redirect No Ans' did not match the 'Total'. Any help appreciated.
  2. CH1208

    CMS Abandoned Call Report

    I added 'Redirect No Ans' column to a historical 'Agent Group Summary Daily' Report through Designer Report. I ran the report and Agents that had abandoned calls captured split into multiple rows and the ones that didn't have abandoned calls stayed in one row. The figures (rows that had...

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