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Hi, I'm having this weird situation I'm receiving calls to split/hunt but when I search the data in the ECH is telling me that the call was made directly from the trunk. The weird thing is not supposed to use this trunk to deliver the call, because the number is associated with another trunk...

Hi, Having a problem setting up a h323 trunk group. trunk group in out of service NE. sig group out-of-service What I need to fix? This is my configuration: ------------------------------------------------------------------------------- Voice System name: Telemedik - TRUNK GROUP...

Hi Having a problem when trying to log in with root when password is entered get access denied. Is the first time I saw this message. Anyone knows how to solve this.

Hi, I'm trying to get the real-time data of CMS to be displayed on a webpage. Found this link that was pretty useful: Link I got the clint command and can see the reports, but how do I export the data to a file to use it in the web. I saw the tool clintSVR but, I want to know if there's a free...

Hi, Have a client in Spain that is configuring an extension to communicate with us in US. They have an Innovaphone IP110. We provide a VPN Tunnel for the connection but they are not able to connect. What do we need for this to work?

Hi, I'm trying to solve a problem that we are having. One of our clients that goes through SIP after 8 minutes the calls drop. This happened at a specific time in the day. Want to troubleshoot but don't have a clue.

Hi, I'm trying to create an extension to call an office in Spain. My main office is in PR as well my avaya pbx server. How Can I accomplish this?

Hi, ¿There's any way to configure one x comm with a virtual extension. Or set up a virtual station to receive and make calls? Thanks

Hi, My One X Agent is displaying this message: Cannot set agent to ready state. Don't know what to do to fix this situation.

Hi, I'm trying to use voicent with Avaya. Created the user in session manager but they are not acquiring an ip. I don't know what else to do. I follow the steps in this document https://www.intlxsolutions.com/hubfs/Avaya-Session-Manager-SIP-Endpoint-Workshop-intlx-solutions1.pdf What I have...

Hi, I'm trying to activate the call work code (CWC) but is not recording the entries. I added the CWC in CMS Supervisor in the dictionary and in the Call Center Administration under Operations. Configure the button in the agent station they are entering the code during the call and I tried...

Hi, I found and opensource webapp called cdr-stats to represent data from CDR. I was hoping if this app can be used with Avaya. Thanks

Hi Need help have a trunk group 16 port 003v501-23 with out of service NE, Have this alarms 003V5 MG-DS1 n WARNING 11/20/13:25 SERVER PLAT-ALM n WARNING 11/20/13:27 Realize a test and this is the result: Aura S8800: test board...

Hi, I'm trying to setup the agent phone to ring on acd and no acd calls. Right now they are hearing the zip tone. Thanks in advanced.

Hi, We set up an emergency extension, want to only receive a call through the vdn and not from the extension directly. Don't have a clue, how to do it? Any help will be appreciated. Thanks