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Hi ... In IPOCC can the External Destination be Any Extension in the IPO not a part of Agent ?

Hi all, I have a problem, with Onex Mobile. It don't work ( inside, and outside of compagny) "My buddy is offline" it was working before I'am in IPOffice v9.1 SP10 any idea Regards

Hi, I'm running out of ideas on what could be causing this issue. I have configured the SIP extension to 350. The short code configured is 7XXX;Dial Extn;350|>>. The task flow has been activated. The SIP extension is registered and showing at System monitor. The Sync, TAPI, SIP is Established...

Hi ... I face the following alarms on contactstore what's this alarm means ? and how we can solve it ?

Hello ... the customer change the domain name, I changed it from the ipo to new one, but the SIP connectivity faild. what I can do ?

I have basic IVR script pulling daya from test DB on IPOCC server. Now need to connect to the Customer database server to retrieve data. Need to load driver for that ODBC connection. Where are they located in the IPOCC server, mean, where do they need to load to.

Hello ... I have a request from one of our customers have IPO 10 and IPOCC 10: I need to deploy financial service using IVR system and build it by my development team, we need the following steps to go throw: 1- Capturing mobile number and match it in our Database. 2- If its available IVR...

We have an issue with SD 1389186468. This SD were delivered to customer 3-4 months ago and now we want to start the installation, we found that customer lost the SD, We have in stock empty SD # 111404424806 which is PLSD, can we transfer the license of SD 1389186468 to this one? the SD card we...

Hi ... I configured new time profile for incoming call route purpose as follows: when testing it after change the time after 5:00 PM. it's not working. is there something i missing in programming ?

Hello ... When Agents on call, in UI they can type note and send it. where these note sent and how we can see it ?

Hi ... I have issues with agents login, the status is warp up without call (blocked) cant receive call how this can be solved ?

Hi ... I have an issue on UI Configuration : see I can't see the Agents, so what is cause this and how I will fix it ? reaaly I don't know what's happening ?

Hello .. Iam following the Tasked Based Guide to configure the supervisor Emegency, when working in file view, there is no Supervisor Emergency as in document to drag it. is there a missing i lost to configure, i follow the based guide step by step.

Hello ... I have 4 Profiles: 1. Supervisor Profile 2. Supervisor Default 3. Agent Profile 4. Agent Default The Supervisor is assigned to Supervisor Profile The Agent is assigned to Agent Default when Select the Agent tab. Select the Supervisor or any Agent and click Edit. There is now...

Hello ... I read many thraeds here about how to solve an echo problems on IP Phones, 1. Turn Automatic Gain Control On 2. Uncheck allow direct media path what option should be done also ? the agents still complains about echo problems ? The IPO is rls10. Thanks

Hello ,,, How can transfer using Avaya Communicator ?

Hello ... I have Avaya IPO Rls10 SP5, setup all the requirements for soft phone to be operated, I have Power user licenses enables on each user, when enter the user credentials, say (No License). is this related to softphone Rls, bucause in the AdminDVD in found just the Mac copies, I...

Hello .. In IPO CCR, in the monitor tables, is there a way to reset statistics values. also, is there a reports can be generated to show which times the agent is press busy not available in details? Thanks

Hi ... two issues i need an advice on it: 1. when drag some statistics message appears "The statistics is not available for selected entery" 2. under topic statistic " totNDoneOutCCShift T" (Number of outgoing conversation per shift), the count is 0. the agents makes more than 100 calls as...

when Installing TAPI on a PC, is there a palce to see all the logs or Caller ID located or captured by it. this information the devoloper want it to use it on Pop screen.