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Unfortunately, I do not have an active Avaya CM to test the following scenario on. I have a ddc (Direct Department Calling) hunt group with 3 users Alice, Bob and Carol (in that order). When Alice goes home at the end of the day she either: 1) Forwards all her calls to VM 2) Forwards all her...

I inherited an IP Office PBX that has several users that are defined with extensions that do not appear in the extension leaf in the manager GUI. Are these physical devices? How can I find them? Can these users make/receive calls? Thanks in advance

I have a user that holds 2 positions in the company. Is it possible to give him 2 separate phone numbers such that they can 1) Receive calls on both lines (and see which line that is being called before they answer the phone) 2) Define which line is to be used before making an outgoing call. As...

I am working with a new Avaya CM that has multiple stations, vectors and agents all of which I can see when I run the relevant list commands, however when I run the "list hunt-group" command I get the response "hunt-group" is an invalid entry, likewise when I run the "list pickup group"...

Is it possible to convert an Avaya CM sln backup file into a human readable format, if not is there any documentation of the data inside such a file? Thanks in advance

Given the partial vectors that I included below and taking into account that vector 7 has no return command, is there any scenario where vector 6 will get to step 4? Thanks, Simon Vector 6: 1: wait-time 0 secs hearing silence 2: announcement 1900 3: goto vector 7 @step 1 if unconditionally 4...

I have a simple vector that just plays an announcement. Until now, I have successfully used the announcement command followed by the extension of the announcement I want to play, like this "announcement 6000". For reasons beyond the scope of this post, it would be useful to me to use a vector...

When retrieving station configuration using the OSSI interface I notice that there are 6 option fields for each button starting with ID 801f0200. 1) Is there a document that defines the IDs of each of the OSSI fields? I have used the OSSIM interface to extract the metadata about the fields but...

I am trying to understand the various forwarding options. Whereas it seams clear that EFD forwards external calls when there is no answer to the given DN and FD does the same just for internal calls and there is a similar relationship between EHNT and HUNT (just for busy), I am not clear as to...

I read somewhere that the suggested method to create a simultaneous hunt group in a CS1K is to create a virtual/phantom station with the DN of the required hunt group then to and MCR keys to each of the actual terminals that should be rung simultaneously. If I understood correctly in this case...

I do not currently have a working system, however I am trying to analyze the extracted configuration of an old system. I have the following setup where station 77 0 0 1 will also receive all the incoming calls to station 77 0 0 0 on extension 1520. What I would like to understand is whether it...

What is the quickest way to discover the Voicemail DN in a CS1K

Hi, I was wondering if anyone could explain what the difference is in the PRT output for the DNB and TNB data blocks. Looking at the 2 examples below, I can only see the following differences: 1) Device type (TNB - I2004; DNB - SL1) which I presume is a configuration error. 2) There is an extra...

Could you give a scenario where the FDIS key is used?

I see a lot of TNs in my system with the parameter "LDN NO". What does this mean? Thanks, Simon

Hi, I am relatively new to CS1000 so I apologize in advance if I am using the wrong terminology. I would like to know if CS1000 has the Boss - Admin/Secretary/PA feature. Just for clarification I would expect the following: 1) Admin has a button on their phone that monitors to call status of...

Hi, What is the command to configure simultaneous ring to an external number for Mx-One 6.3? Just in case I am using the wrong terminology what I would like to happen is that when my extension is called, I would like it to ring both on my desk phone and my cell phone simultaneously (until I...

Hi, I ran the command resource_status --high-detail --user-type generic,legacy --extensions on an MxOne version 6.3 and along with the values "no answer", "follow me", "busy" and "pn list" in the ActiveDiversion field I also noticed that some extensions also have either the value "direct" or...

Is it possible to configure 1 station to have 2 lines that are only used by that particular station i.e. not using a bridged appearance of another stations line. The scenario that I am trying to accomodate is the case where I have an office in London and an office in New York and when I make...

Hi, I would like to know how I can identify which of the hunt groups in an Avaya Aura system is the voicemail hunt group? Also, is there a way of identifying/enabling/disabling voicemail for a particular station from the CM Admin? Thanks, Simon