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  • Users: tragrub
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  1. tragrub

    Call queuing adjustment

    I am working on an IP Office 500 v2 8.1 (67) and just got call queuing setup. I have it setup with the calls coming into hunt group A with a single user assigned to it. The group overflows to group B with two users in it. If all three users (both groups) are on the phone, any new calls gets...
  2. tragrub

    Zero out during call queuing

    I am working with an IP Office 500v2 8.1 (67) setting up queuing. I have most of it setup, but I can't figure out if i can allow a prompt for the user to transfer out of the queue to voicemail. Is that something that I have to use Voicemail Pro for?

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