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Sample Scripts
Hi, Does anyone know where I can get some sample scripts from for the Avaya Contact Center CC6? I'm trying to script the following: Caller rings main number, they get press 1 for New Customer, 2 for existing. Then when one of the options is pressed, they get another set of options. For some...- Karen_H
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- Replies: 1
- Forum: Avaya: CM/Aura (Definity)
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Validation error: EXECUTE - Loop....
Morning! Please help! I have a loop and can't for the life of me work out where it is or how to rectify it. I'm going grey.... Thanks in advance [pc] SECTION IS_CALL_CENTER_UP /* The Contact is routed into the sample Flow and the following conditions are checked: 1. If all Skillsets are...- Karen_H
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- Replies: 1
- Forum: Avaya: CM/Aura (Definity)
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Switchboards
Afternoon All! Please can someone point me in the right direction of which overlay to use for looking at what numbers are actually dialed when a phone dials '0' for switchboard? We have several switchboards dotted around the county and I need to change which switchboard a certain part of the...- Karen_H
- Thread
- Replies: 14
- Forum: Nortel: CS1000 (Meridian) systems
