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HI I have MiVB 10.1 and MiCC 10.1 In a Q I have a Rad playing after 10 secs then another after 30 secs, in between I get silence not embedded MoH which is what is set to play. in all involved COS I have music on transfer set to yes any help please.

Hi When a MiCollab clinet 9.7 PC or mobile receives an incoming external call the display show "unknown caller and the number" If the caller leaves a VM its from an unknown caller and not the callers number. If I add an alpha tag entry for the incoming number the name and number are displayed...

Hi I have the 5634 connected on the internal wi-fi network which has internet access. I can see the phone has connected to a internet NTP server so internet access is good. But cant get the 5634 to connect to the MBG. The 5634 is setup on MiCollab with Teleworker enable, on the Teleworker status...

Hi VMiVB ver 8.1 I have FTP to /db/eMoH and download the file, there is Mitel KB which says you have to rename the file with a .raw extension and then convert to .wav mono 8bit 8Khz A-Law, I have down all the but still cant play the file on my PC. Any ideas please? Thanks

HI What is the best way to move virtual MBG, MiVB and MiCollab from one DC to another

Hello I'm moving from SQL Express on the enterprise server to remote sql. I know the MiCC and SQL can communicate as I shared a temp folder to move the databases. When I run the MiCC repair and enter the sql server name, which is SQL01 it cant find it. Do you need a DNS for this, adding the IP...

Hi Using LBN numbers and Location services and Network Zone ID 222 is SC to 2222 2222 is LBN with prefix 10401 Network Zone ID 1 Phones IP is in NZ1 104012222 is sent to a Trunking Gateway on a emergency route Trunking gateway absorbs 9 digits and inserts 2*222 and sends to another UG This UG...

Hi As ever the documentation is poor at best. I need different DNIS to play different closed greetings. How would I do this with rules and variables?

Hi I'm running MiVB 9.0.3.24 If I have a phone who has primary MIVB1 and Secondary MiVB2, MiVB1 and MiVB2 are clustered but in different data centres and datacentre1 went offline completely would the phone still re-home to MiVB2 in the other datacentre. I'm reading Mitel only support...

Hi I have been reading the Mitel docs which are as ambiguous as ever, about Mitel Assistant and MS Teams. I have MiCollab 9.6 and MiVB 9.3. I think the user on MiCollab needs to have the Telephony only user profile but other than that it is not clear. Has anyone added the Mitel Assistant app...

Hi Has anyone done this, works fine on IP 69xx phones but not MiCollab, i think because you need to press a # to confirm access code and account code. Speed dials wont work as the number to be dialled will change. any help please. MiVB and MiCollab both 9.2 Thanks

Hi PS newbie so.. I'm learning MS Teams. From my study book it says run this cmd in PS "Install-Module -Name NetworkTestingCompanion it says no match can be found. Any help please. this is my PS info Name Value ---- ----- PSVersion...

Hi Has anyone done this. Why do you need a separate SBC, I have SIP trunks coming into an MBG then a MiVB trunking gateway. Can I not just connect MS Teams with a SIP trunking link?

Hi When I try and add a new contact is says the name and number already exists, but they dont.

Hi Does the SRV record need to contain the _sip._tcp or should it just be mbgcluster.mydomain.com

Hi I need to be able to report on DNIS for one queue which receives OOH calls. I have ANI/DNIS reporting enabled in SMDR, using SMDR Inspector I can see the DNIS call come in. I have created some DNIS entries ( phone number as reporting number) from KB. When I run a DNIS report for the OOH...

Hi Does anyone know of any Mitel guide lines as to when its recommended to install either a agent gateway or trunking/path gateway. I currently have 100 paths and agent groups on the same controller as 1000 users. I have an MiCC business and resilient vMIVB all running 9.1 with no issues. get a...

Hi MIVB release 9 and so is MiCollab I cant get the softphone to dial a FAC. COS is OK, tried ARS, System SC, created SC on softphone. I have a site with softphones only and they want to manually forward a ring group to a OOH service as and when CFFM 3rd party FAC, then the RG then the...

Hi Mitel docs not too clear for this I have MiCollab 9.1.3, MiCC 9.3 and MiVB 9.0 SP3 I have ACD Agents who have a MiNet softphone ( 5020 IP Device only ) and a hotdesk extension. I have amended the template to include the ACD SIP Softphone and Teleworker. Created a .csv file for the agents I...

Hi MiVB and MiCollab version 8. Call comes in to RG and is answered. The other RG members get a call history missed call notification. Can you turn this off? How? thanks