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Hi all. It is IPO500v2 with Application Server (VMPro and Media Manager) on latest R11.0.4.5.0 build 3 At IPO Self-Administration page (at link: https://<IP500v2_Ip_address>:8443/WebMgmtEE/index.html) there is no Recordings access (at the page, beside other available options Recording part is...

Does anybody know what are differences between IPO SE deployment with Powered By OVA and standard "ABE" OVA? PB OVA is intended for use in deployment with PB licensing. As PB licenses could not be extended any more one option for such customers is "switch" them to "onprem" licenses. In that case...

Hi all. To investigate issue which appears very rarely I need to log larger amount of SIP traffic including RTP. At IPO SE is available Packet Capture capability but with very limited amount of captured packets. I have to capture traffic for maybe few days thus will utilize few Gigs of storage...

Hi. Looking for way to bulk delete unopened (in queue) emails. Unfortunately customer got over 30K+ unopened emails at inbox that is added to CC. Thus all 30K+ emails are retrieved by IPOCC and waiting to be activated/opened. Since those emails are obsolete we need somehow to delete them but due...

Hi! As the 'R11 FP4 SP2' was lately released I wonder if somebody ask himself 'do I fill lucky' and roll on this SP at production environment? The latest I decide to use in production is 11.0 Service Pack 2 - released (long time ago) at Nov 30, 2018. I did not mowed to something newer as there...

Struggling with “simple thing” – just to change FROM domain part. When IPOCC sends VM as attach puts FROM address in format <calling_number>@VOICE But email provider require customer domain to be set. So looking to set it as: <calling_number>@<customer_domain> As it is described in...

Hi, could not find any detains at Avaya DOCs for handling at IPO for: - jumbo frames - fragmented packets for SIP messages. Did somebody have any info from doc or from real life :-) APDS - Avaya Midmarket Solutions AIPS - Avaya IP Office™ Platform ACSS - Avaya IP Office™ Platform

Hi, on IPO (R11) how to / could be checked & modified SIP timers: – T1 (500 ms) – Round Trip Time Estimate – T2 (4s) – Maximum network retransmissions (Non-INVITE/Replies) – TimerA – INVITE retransmission time (initially T1) – TimerB – INVITE transaction timeout (64*T1 = 32s) – TimerH – Wait...

Looking for advice… Need to block soft button feature 'Pickup Any Call'. By removing FAC (short code) it still work as soft button option (1608). Or at Access Control (System-Telephony-TUI) uncheck ‘Basic Call Function’ but this will disable (beside Pickup Any Call) transfer to mobile what is...

At documentation it is stated "You can set any Linux Server as the backup and restore location. To create a dedicated IP Office Linux server for backup and restore, install an IP Office Application Server without enabling the Voicemail Pro and one-X Portal for IP Office applications on that...

Hi. Following questions bothering me but I could not find any source for answer although there was few threads regarding SE downgrade. So if someone could give answer. It is stated that Both Minor and Major Server Edition downgrades are supported, however for a major downgrade need to install...

Any clue where information is stored that UI "remembers" the last extension at agent login? Cheers.

Can somebody confirm or deny is it supported roaming between two base stations D100. Configuration required to associate DECT phone extension to one particular base station – is it mean that phone could be operational only in range this Base Station (and connected repeaters) despite other 3...

Hi. Facing issue in Customers database (IPOCC R10.1) – in csv file that is used to import customers particular/problematic number for customer exists, during import system did not return any error/warning. But in case call from particular number (entry exists at csv file) customer name is not...

Hi, I wonder which language (special) characters are supported in Chat at IPO CC (beside standard English)?

Hi all! Anybody use WebRTC with IPO SE 10.1? I tried with IPO WebRTC Phone Service by link: https://<IPO_ipaddress>:9443/PhoneService/ It logins but when try to initiate call it failed with message " Call Disconnected Could not get access to audio device". Does anybody have same problem and...

Hi, on IPOSE + CC R10.1 trying to setup WebUI(using Google Chrome browser) with integrated phone (WebRTC). Using WebUI Login to agent/phone went smooth, when call arrived to agent it is displayed but pressing green Answer button not connecting the line (calling party still hears ringing). Also...

Hi all, IPOCC 10.1, using UI, agent is logged in and signed in to a group. When call “hits” agent but call was not answered in defined “Ringer timeout” value the call moves back to the topic queue and agent is signed out from assigned agent group(s). That is how it works. But, could be somehow...

There are many threads regarding this manoeuvre, but still few mysteries: - When SD card (from running control unit, so all needed stuff already set – config, licenses, security settings) moved to new IPO 500 V2 control unit security setting are default – so are this file stored only at control...

I am looking for way to lock keypad on phones (to make agent use CC User Interface application). I could not find such feature on IPO side nor for particular h.323 Avaya phones (there are some optional settings but only for SIP phones). Any suggestion (have IPO R 10.1 ). Thanks in advance.