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I have an interesting situation occurring with one of my IPO at a remote location. I started receiving the warning regarding the TCS expiry in X days for all my systems, I followed the direction from https://support.avaya.com/ext/index?page=content&id=SOLN346495 and it worked on 3 of 4 systems...

Hi All, My company would like to play a 3 min announcement for Remembrance day over the desk phones and overhead speaker simultaneously. But the way i understand the overhead speaker the message gets recorded then sent out over the speakers, creating a delay from hearing it on the phones to the...

Hi All, More or less a noob when it comes to SIP trunking, and looking for some guidance So here's the situation. Location A currently has 8 analog (POTS or roll over lines)coming into an IP Office 500 V2 (Version 10.1.0.4.0 build 7), 2 fax lines running straight to fax machines and one analog...

Hey All, rather odd issue I have going on here. When a person receives a phone and the hit the "To VM" button after one ring, whether that callers leaves a voicemail or not, the end user doesn't get the notification. However, if it rings twice, the end user will get the voicemail notification...

Been noticing a very odd issue over the last few days. Each night, I see alarms for several if not all of the analog (POTS) lines go out of service, but within the same minute, the alarm is cleared. Would this be an issue on the carrier end or within our building?

I'm trying to setup an "afterhours" hunt group to be able to call all phones (in the group) as well as supervisors cell phones. Please correct me if any of this is wrong as I'm still learning lol Hunt group is set to collective Ring mode with existing extension in it. As well as 2 "phantom"...

Hi All, Having a strange issue that just start on the first of this month. My IPO is failing to get a response from the Time server. The server is a local Domain controller in the same network room as the IPO. Since all in internal, there isn't a firewall issue, and I have it's IP listed...

Hi All, Back again with another problem. I upgraded our last site from IPO 9 to 10.1, now while the majority of the upgrade went well, I had a small hiccup when applying the license. I kept getting a error 405 - not allowed error. I was able to correct this when i changed my network connection...

Hi all, Having a strange error pop up in the system status for my IP office. It's stating there is a conflict with the an extension. Now, i've gone through and check and i have no base extension conflict between systems, but I have noticed that a couple extensions share the same Extension ID...

Referring to thread 940-1727441 Hi All, Getting a little confused with setting up system alerts on an IP office system. Keeping in mind, I didn't set this system up originally. But the SMTP setting are setup to run from our exchange server (using hub transportation protocol so no...

Hi All, Have a bit of strange occurrence going on. I have several IP office running in an SCN, but with one system, when I go to access the security mode, I don't get prompted for a service user login, whereas the rest of the system's I do. I've been going through the system settings, but I'm...

Hi All, First I want to thank everyone for help with many other issues I've come across with my avaya IP Office system. I've learned so much, so thank you everyone. I've come across another issue where when a user gets a call, and lets it go to voicemail, that call doesn't show in any of the...

So after a recent upgrade of IP Office to 10.0 and VM Pro to 10.0, I'm getting several users stating they have voice mails. But when the users go to listen to them, suddenly they aren't there, although the VM light is on on their phones, and when they first log into the VM, it states "busy" for...

Hi All, We recently did an upgrade of our IP Office & Voicemail Pro systems. But now I'm getting users stating they can't access their properly, and what is meant by that is the users have several vm's in their inboxes, and it appears they are now sorting from oldest to newest. I've been...

Hi All, I have a couple J129 IP phones that I'm trying to get up and running. I have the SIP extensions and user setup in IP office, and the phone is registered with the extension. IP Office sees the new Extension. But when i try to make a call - nothing happens. I have enough Endpoint...

Hi All, As I'm still new with IPO, i have a few questions regarding the ability to view a directory. Is it possible to have a phone not have this feature? or can I at least change it so it can only few a certain bunch of people (say certain office staff) Also wondering, How can I stop...

Hi All, Is there a way to change the ring tone on an Avaya B179 SIP conference phone?

Hi All, New to the IP Office environment. While setting up a new system, I've come across a situation were all the phone continuously update it's software after a reboot. once or twice i could see, but this been happening for the better part of a week now. The phone firmware has been upgraded...