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Hi, I have a question. Is there anyway you could have a webform, with options and drop down menus etc, that then when submitted, link with CM and change things? Quite broad I know but for example we have an on-call system at work. It uses variables to set the person on call etc but it...

Hi all. I am experiencing a problem within 1 of our vectors where it appears to be missing a step. Below is a snippet of where the issue is occuring. 04 goto step 25 if holiday in table 52 05 goto vector 96 @step 1 if holiday in table 8 25 # OOH...

Hi everyone. Got a burning issue that non of us can figure out how this is working. So, part of our menu options, we have self-serve for customers, who can enter account details via their keypad. Standard stuff. We do have the IVR for voice recognition, however some lines do not offer the...

Hi, We have a issue thats been ongoing for over a year now. Firstly, we use Faxcom, which integrated with our Avaya, and out via analogue IDSN30 - standard stuff. We send faxes via Faxcom everyday, and they all make it to the end user absolutely fine, with no problem. For 2 companies we send...

Hi, Quite simply, we need to find out who has made calls, in and outbound in the last year. We have a full agent export, but the only way I can figure to do this is by typing in each individual agent ID into CMS and manually checking against a in/outbound monthly report. There must be an...