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Is there a way to extract a list of the users from Switchvox to see if they have set a web password or VM passcode? I know I can get a list of extensions by exporting a CSV from Tools > Extension Features > Contacts. _________________________________________ I'll come up with a good signature...

I'm coming from an Avaya IP Office environment, so I don't have much else to compare with. But does Switchvox have a tool comparable to System Status (SSA) that comes with the Avaya Management software? Also, Is there way get a list of all connected phones/extensions/MAC addresses on a table...

System has a VCM32/PRI2 card and is getting PRI service from a "dialer" (as the customer puts it), and a newly connected PRI. The new PRI has a solid link light and the provider can see the connection, however there is no D channel. I have set the clock to Network/Fallback and Fallback/Network...

Has anyone had issues with VMPro becoming unresponsive almost weekly? I was working on a system and in the SE web access, I notice that VMPro was at 600+ MB of RAM. The system has 427 users, and 5 AAs that are assigned to the main incoming numbers. We restarted the VMPro component and when it...

Setup: IPO 10.0.1.0 Phone system had 26 Avaya IP Endpoints for 9608's. We added 5 additional licenses and applied to the system, only to find that the sold to was wrong and we had to re-apply the old license file. Fixed the sold-to with Avaya and recieved the new license file. Applied. SSA shows...

I'm working on a client that has multiple IPOs and all but two are on the SCN. Those two are linked with H.323. One is 10.0 and the other is 9.1. When we make changes to the users, the directories on all the systems don't update. The SCN'd group is fine, but is there a way to have a user change...

Does anyone know if the ports for the digital 8 or combo card are electrically isolated? I.e. if port 1 shorts out because X, does it take out the whole card or just that port? Also, does the system protect against shorting? Programming should make you feel like god. But it doesn't because...

v10.0.0.3 build 5 Plugged the expansions in ports 1 and 2, also named as such, and only the first DS30 was recognized by the control unit. I tried restarting the whole system, plugging in the DS30's first, waiting for flashing green, then the control unit; but the same thing happens. I tried...

Just like the subject says. I called in to test 3 times and got a delayed greeting ~12 seconds twice, and a normal greeting followed by silence the other time. Any ideas? VMPro hard drive is not even at 30% capacity and they aren't maxing out VM ports. Also, a couple users were seeing new...

I was on site for a customer today and performed a format/re-create on their SD card and updated them from 9.0.6 -> 9.0.12. I got the system back online and performed test calls. At one point I was using 4 simultaneous lines to test rollover. We got a call later that the one person who has...

The system was running 9.1.7 and a couple phones were constantly rebooting. We checked for IP conflicts and network filtering and couldn't find anything. We updated the system to 9.1.9 and the original phones are no longer rebooting, but 3 different phones are. The included log shows the system...

Background: We had a customer that had an IP500 system. They had this issue before, and we suggested updating to the IP500v2 to attempt to fix the issue and for support purposes. I installed the new boxes last Thursday-Friday. We got a trouble ticket in today that they were still having that...