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I'm in the process of switching over a customer from 1408 phones to J179's. On the 1408 phones, when a call comes in, the entire CID is shown on the display - the office uses this to check medical records. On the J179, the CID is truncated after the first few digits because it tries to fit it...

I have a working IPO 500 V2 system that has an older SD card (4 GB, I believe). I ordered a new 8GB SD card (Avaya branded) and received an updated PLDS license file that's tied to the new SD card. The updated PLDS XML file also includes some additional SIP endpoints. I'd like to confirm the...

I had a small incident today involving smoke that resulted in a Digital Expansion 30 unit on an IPO 500 V2 meeting an early death. (A digital extension port on the IPO main unit was inadvertently connected to a port on the expansion unit. I highly recommend against doing this.) After a...

I have a small business customer (~ 100 employees) all at a central location. They use an IPO500v2 that I have configured with a single Flowroute SIP trunk. The IPO connects via LAN to a Meraki MX firewall, which handles QOS and dual WAN failover. The issue has been discussed here quite a...

Hello, I have an IPO system for an office with all local phones (no remote users). The IPO is connected to a router with dual WAN failover, which works well. The problem is that when WAN failover (or failback) happens, the previous WAN IP remains registered with the SIP provider. So, phones...

Hello, I'm re-posting this from the Meridian forum - apologies for the incorrect forum the first time. I am working on a Nortel system, and I need some help. Here’s what I’ve got: User has Ext. 54 that was working fine, then began showing “incorrect password” on voicemail login attempts...

Hello, I am working on a Nortel Meridian system, and I need some help. Here’s what I’ve got: User has Ext. 54 that was working fine, then began showing “incorrect password” on voicemail login attempts User entered incorrect PW too many times, now shows “Mbox locked / Contact admin” F*0...

Hello, I have an IP Office system where the main DID rings to the main hunt group (5000), and then overflows to a backup hunt group (5001). This works fine. I'm trying to set up a single extension as a final "last-ditch" ringing location before the call goes to VM. I've placed this single...