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Hello, I am working with MiCollab 7.3.0.106 MVB Release level: 8.0 PR3 Some users are reporting that they receive calls from other uses at random. This seems to be referred to as a Ghost or Phantom call. No one is manually calling but it happens automatically. Does anyone know what may cause...

MiCollab 7.3.0.106 MVB Release level: 8.0 PR3 We had to fall back to the free conference number to run our meeting (embarrassing). I stopped and started the AWV services and it started working again. How do I figure out why it stopped working? This is the third time and I am loosing user...

Hello Everyone, I am working with a Mitel 3300 virtual ICP with SIP trunks. MiVoice Business installed OVA version 8.0 PRE3 MiVoice Border Gateway version 9.4.0.31 MiCollab 7.3.0.30 with NuPoint voicemail I have two UC360 units. The first one is configured with a DID and is working fine...

Hello Everyone, I am working with a Mitel 3300 virtual ICP with SIP trunks. MiVoice Business installed OVA version 8.0 PRE3 MiVoice Border Gateway version 9.4.0.31 MiCollab 7.3.0.30 with NuPoint voicemail I am not sure if a Hunt Group (HG) is the solution for my need. I have main number that...

I am working with a Mitel 3300 virtual/Physical 3300 icp system with SIP trunks. MiVoice Business installed OVA version 7.2.1.24 MiVoice Border Gateway version 9.4.0.31 5330e and 40e IP Phones Is is possible to add to what is displayed above the line? Right now all I have is Phone Book and...

I am working with a Mitel 3300 virtual/Physical 3300 icp system with SIP trunks. MiVoice Business installed OVA version 7.2.1.24 MiVoice Border Gateway version 9.4.0.31 I have a user that cannot call one particular 800 number while others work fine. I am remote on a teleworker phone and this...

I am working with a Mitel 3300 virtual/Physical 3300 icp system with SIP trunks. MiVoice Business installed OVA version 7.2.1.24 MiVoice Border Gateway version 9.4.0.31 I had the Sales manager say he thought we were going to route calls to his sales team by state. Is that even possible? What...

I am working with a Mitel 3300 virtual/Physical 3300 icp system with SIP trunks. MiVoice Business installed OVA version 7.2.1.24 MiVoice Border Gateway version 9.4.0.31 I am having an issue with caller ID for in coming calls showing the number as both the Name and Number. Is this an issue in...

I am working with a Mitel 3300 virtual/Physical 3300 icp system with SIP trunks. MiVoice Business installed OVA version 7.2.1.24 MiVoice Border Gateway version 9.4.0.31 I am having an issue with caller ID. Specifically when a VM is left, email is delivered but the subject line says "Voice...

I am working with a Mitel 3300 virtual/Physical 3300 icp system with SIP trunks. MiVoiceBusiness installed OVA version 7.2.1.24 We want our agents CPN to display our 800# when they call our customers back. But if they dial 911, is it possible to display there DID and building address? The...

Hello, I am working with a Mitel 3300 virtual/Physical 3300 icp system with SIP trunks. MiVoiceBusiness installed OVA version 7.2.1.24 MiCollab 7.2.1.13 Mitel NuPoint Build: 18.2.0.13.01 I need to setup a voicemail box that, when after hours and a voicemail is left, the system will call the...

Hello, I am working with a Mitel 3300 virtual/Physical 3300 icp system with SIP trunks. MiVoiceBusiness installed OVA version 7.2.1.24 MiCollab 7.2.1.13 There are actually two scenario’s. Here they are for your reference… First scenario: If I call into the IVR from my cell and I pick it up...

Hello, I am working with a Mitel 3300 virtual/Physical 3300 icp system with SIP trunks. MiVoiceBusiness installed OVA version 7.2.1.24 MiCollab 7.2.1.13 After dialing say an 800# and an Auto Attentend answers with a menu (e.g. press 1 for billing press 2 for sales) no one can dial any of the...

Good morning, I have run into another issue with Softphones. I am working with a Mitel 3300 virtual/Physical 3300 icp system with SIP trunks and 3320 & 3330 IP phones. MiCollab 7.2.1.13 MiVoiceBusiness installed OVA version 7.2.1.24 I don't know if anyone here has experecen with Voice4Net...

Greetings everyone, I am working with a Mitel 3300 virtual/Physical 3300 icp system with an ACU II connected to the physical 3300. I am using a PRI for analog support for my fax machines. I am wondering if this system has the ability to send and receive faxes? Or do I have to add a fax server...

Greetings everyone, I am working with a Mitel 3300 virtual/Physical 3300 icp system with SIP trunks with Multi-device licenses and we are using the MiCollab Client for Windows Desktop 7.2.1.10 with softphone for remote users. My question is, is it possible to have a 3 way call from the...

Greetings everyone, I am working with a Mitel 3300 virtual/Physical 3300 icp system with SIP trunks and 3320 & 3330 IP phones. The issue I am having is with using the Trans/Conf button. Here is the scenario: The first call is placed to cell phone #1 using one of the line appearances. The...