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Dear Gentlemen, I am requesting your kind support on the below, We are using CS1000 and one User(Guest1) received a call from an internal another user(Guest2-Caller). As per the Guest1, we are in the process of tracing the caller's DN/TN (Guest2) in the call accounting application and it was...

Dear All, We are using cs1000 and our operator number is 0. When somebody calling 0, it will ring in the extension 9888 at first andif it is busy, it will ring in 9887. When I checked the operator DN 0, I got the below result, REQ: prt TYPE: dnb CUST 0 DN 0 DATE PAGE DES DN 0 TYPE ATT How...

Dear All, Our operator number is "0". When somebody is pressing 0, the call should reach the DN 9888 at first. The issue is, When somebody calling to 0, the phone is not showing the name of the caller but when somebody is calling it's direct number 9888, it will show the caller name. How can I...

Hi all, I'm having an issue with smile 3 console application that whenever there is a second call for the console, the call waiting should be shown in call waiting thermometer indicator. But It is stopped showing the call waiting in smile 3 console. Any suggestions to troubleshoot this issue...

Hi All, I am newbie to this CS1000 and I would like to raise a question regarding Smile Console Application. To be honest, I am not aware of this application at all. We have a requirement to install new smile console agent. Can anybody suggest me the steps I should take to accomplish this? What...

Hi All, I have plenty of experience with IP Office and CS1000 system but CM. Now we are in the state of migration to CM 7. I have no idea how the infrastructure topology, etc. Can anyone guide me to get steps into CM 7 for installation and configuration from the beginning? Thanks

HI all, I am facing an issue in our CS1000 system that in a particular digital phone, I can forward the calls to Landline but can not forward to mobile numbers. I made sure that this phone has facility to call mobile numbers. Can anyone advise me on this issue? Highly appreciated Thanks Rock

Hi biddies, I am new to this forum and highly appreciate the answer for the below question. One of my client using CS1000 and they have L500 type analog phones. The have a class of service for outgoing landline numbers. For few extensions, they want to assign pass code for these analog phones in...