Dear All ,
currently we have eCare with a group 70540 handling another group of call.
i've try to create another ACD Group 44000 with member 44101 to 44103 but i keep getting ADN or ODN not set ?
any advise ?
thanks in advance.
currently below is the group hunt print out:-
<GHDAP...
Dear All,
Anyone know if Mx-one can create ACD group without using any 3rd parties application such as solidus eCare ? currently i do have 8 available ACD licenses, But not sure where i should start to do the Programming.
Do i create a Data Extension ? and is it possible to create an ACD with...
Dear All,
I would like to Get incoming Caller number shown on my Digital Telephone Sets , i've check with my local telco and they have already activated the Caller ID features. I've read through the thread and i couldn't find any information on This , not sure where to start and i hope to get...
Dear All,
Anyone know how to configure my SMDR output to capture incoming Call ?
06:15:08 11290615 00114 NI 70503 005001005 00 71952
06:06:09 11290606 00005 NJ 71174 71955...
Hi,
below is the current printout for IODDP, IOFDP, IOIFP,IONCP, CLINP, i'm trying to remove SMDR-2 , and add again , the current setup for SMDR-1 is going to Call Billing system , and SMDR-2 is going out via Serial port to Winfiol collecting call Log as backup. now it's not working, and i...
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