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Hi All, Today a client noticed something on there avaya ip office V2 500 r9. In the status they saw cold start in event type and also power failure. The time this happen is in the morning, during the day there was no issue. They did replace the ups today just to be safe. So will check with them...

Hi all, I am trying to activate call forwarding all on a NEC phone that is from the DT800 series, but I do not see the option in the phone. Does this need to be activated in the NEC9300 pbx? If so, might someone have the commands to program it so it can be activated and deactivated? I have been...

Hi all, I recently keep seeing this certificate warning keep appearing on the phones. I logged into the avaya server edition (ip:7070 or ip:7071, can't remember which on it was again) and regenerated the certificate, but still it keeps reappearing. All the certificates will expire around 203x...

Hi all, Suddenly all the analogue extension from 8501 to 8540, when you dial them internally, you hear the main welcome Auto Attendant message playing, instead of phones ringing. Also they call from any of the 85xx extension to any other extension internally, you hear the phone ring, but the...

Hi all, I have a question a client moved from their old location to a new location and when they mounted the avaya ip office v2 back into the rack, it seem somehow the uc module is not working. I logged into system status and I can see the ip of the module, 192.168.42.2, but with status...

Hi All, I wanted to know if avaya ip office when registering a sip trunk can accept a user name like for example 4687226@mts.aru.tel.com Can Avaya ip office accept this type user name in this format? This not the real user name, but the format that the provider is providing is in this range. As...

Hi All, I installed a 1616 D01A-003 phone and it works, I can make and recive calls. But when I press a number to dial or extension, it does not appear on the screen. I search for this and found this, but there is not Phone screen on callling --- Press Home. Press Select to select Options &...

Hi All, I have an issue with an avaya server edition. It seems that the avaya server edition sends a message that connection to the "control unit restarted" THis is the primary server and then you have the secondary server and the control unit that has the E1 trunks on it for some reason after...

Hi All, At a client I have a server edition 11.1.24 and the clients wants that internal calls paly a message between 12pm and 1 pm that the office is cosed for the other collgues, but still wants to recieve incoming calls from the outside I have programmed a message with voicemail pro, but it...

Hi All, I have an NEC SL1000, when the user dials an extension either internal or from external, that phone goes to speaker immidiately. Is there a way to disable this feature? Thank you in advance

Hi all, I saw that the following certificates have expired on the avaya ip office server edition vm 11.1.0 ware DigiCErt SHA2 secure server CA Globalsign Let's Encrypt Authority X3 I don't have access to avaya portal,is there another way to get these certificates, from trusted sites or if...

Hi All, I recieved saw this message in the avaya server edition VM ware system status ---- Cannot obtain necessary licenses. System is in WebLM Error Mode. The problem must be resolved within the remaining days or else service will be disrupted. Days...

Hi all, I am having an issue with the avaya server edition vmware, where when I try to access the webcontroller 7071 I get the message " no response server from server" and when I try 707o the page opens the gui to login and when you login, it just keeps loading. I tried different browsers...

Hi all, I have a question about cisco cbs 350-12xs 12 port 10g sfp+ Can you connect from the cisco cbs 350-12xs 12 port 10g sfp+ fiber to cisco 250 cbs250-48p-4g fiber or does the sfp port of the cisco cbs250 need to be 10g also instead of 1gig thank you in advance

Hi all, I wanted know if the phone support RFC3261 and not propriety based sip nec dt700 series itl-12cg-3p bk tel nec dt700 series itl-12d-1p bk tel Reason I am asking, is I am trying to get these phones to work on a 3rd party pbx, In the pbx I see that the phones are registered, but the...

Hi all, I am having an issue with a registring s sip trunk on the avaya ip office server edition ver 11.1.2.4 I recieved the ip info the from the provider that the pbx should reach I will be using other example ip's tp explaine the issue Ip for sip trunk 112.25.254.3 with authen tication port...

Hi All, I have an issue with a nec 9500 where you can make calls and recieve calls, but there is no audio. There was a power failure in, but the NEC it self was on ups and the generator kicked in. But for some reason when making a calls through the E1 of the provider there is no audio, the...

Hi all, I recently tested out call queue in the avaya ip office. I programmed the call queue and I saw that one call is busy and another call comes in, it goes into queue, but I hear ringing and I was wondering if avaya has an default announcement that says you are number 3 in queue. If so how...

Hi all, We have encountered a strange issue at client that has an avaya ip office v2 500, where when they connect a j139 phone, it connects to pbx, but when they connect another phone the phone will not connect. It is getting ip address, but will not register. The weird part is when you...

Hi all, I have an issue with NEC SL1000 digital phone, where the phone ext 11 cannot receive any internal our external calls. It can make out going calls. What I saw on all the phones is that the ext 11 button is flashing and when you call it you see busy on it. I tested the DND button and it...