Hi I have a bcm where I have several skillsets attributed, the answer service is not activating (night mode) if agents are still logged in, the night mode only activates providing all agents have logged themselves out which is to be fait quite easy to forget, thus leaving the customer waiting in...
This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
By continuing to use this site, you are consenting to our use of cookies.