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  • Users: Ali Ahmed
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  1. Ali Ahmed

    CM7 Duplex .. 1608 phones take 4 min to register to secondary CM !!

    Hello all, I have one issue and I am looking for help.. I have CM duplex with 1608, 9608, 9641G Phones When i try to down primary CM the Standby CM coming UP 9608, 9641G phones coming UP automatically within 20 Sec but all 1608 phones display discover msg (CM IP) for 4 minutes then coming UP...
  2. Ali Ahmed

    Whats required for SIP Extension License ??

    Hello All, I will buy CM 7 , SM 7 , SMGR 7 and G450. I need to build voice system with 200 IP extension + 30 SIP Extension but I need to know the details of SIP license. I know that I need 200 Core License for 200 IP Extensions but I didn't know what license required for SIP extensions (Power...
  3. Ali Ahmed

    ## CM 5.2 incoming call Caller ID issue ?? ##

    Hello All, I have CM 5.2 and I need your help. I have small issue, I have 6 landlines connected to my G430, and I am not subscribed and not activate the caller ID feature from the Exchange. When i receive any incoming calls to my IP phone, it shows that the call coming from (CO 703) in IP phone...
  4. Ali Ahmed

    CM7 - How to make Agent Evaluation during the call??

    Hi Everyone, I need ur help, I have CM7 with call center agents, I need to make an Evaluation service for our agents during the call, to be more accurate the scenario will be # when the customer call our call center number, agent will answer the call, after the agent hang up his phone the...
  5. Ali Ahmed

    CM 7 Duplex Servers !!

    Hello Everyone, I will install CM 7 Duplex and I have 2 servers from Avaya 1-DL360PG8 SERVER LARGE APPLIANCE Virtualization 2-DL360PG8 SERVER MEDIUM APPLIANCE Virtualization My question, in CM duplex environment the server must be the same specs and the same model and everything or it can be...
  6. Ali Ahmed

    Contact Store Incoming Calls showing as outgoing !!

    We install an IP Office 500v2 rel 9.0 with CCR. After the installation we cant get external call report for the call summary report(All the values are 0).Then after lots of tries i untick this option unsupervised anlog trunk disconnect handling and i can generate the report but another issue is...
  7. Ali Ahmed

    Conference Call issue and AAC

    Hello Everyone, I have CM 7 only and it's working fine. Our company management need to make one conference call with 20 parties or 2 conference call with 10 parties in each one, with CM7 only i can use meet-me conference with max 6 parties. I read about it and i found that i need AAC Avaya...
  8. Ali Ahmed

    LSP over VE Server will work or not ??

    Hello Everyone, I need your support please. I am using CM main server at (VE Server) + LSP at S8300 inside G450 .. I need to deploy LSP over VE Server and remove S8300. So the whole system CM & LSP become over my VE servers. So LSP in VE Server will work or not ? VE = Virtual Environment

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