Search results for query: *

Hello, We are unable to play and download call recordings on AVaya Media Manager. It gives Error "Record not available" What could cause this issue? Any help pls? Thanks.

Please does anyone know the answer to the below question on Avaya IPOCC 1. How do we see the options customers choose when they Call? how do we get the reports? Thanks

Hello, How do we stop an agent from getting a ringing call alert when the agent places another call on hold. Avaya IPOCC R10 Avaya IP office R10 Avaya 1608 phones Thanks in advance

Hello, Agents still gets ringing alerts of calls even as the agent places the current call on hold. We have configure only two appearance buttons on the button programming on manager. Also "the last call appearance" has been reserved. How do we stop the agent from getting alerts of another...

Hello, Please who knows how i can get the below reporting statistics on avaya ipocc wallboard as realtime values. 1.Service level : what is the metrics used to calculate the current service level on avaya? Percentage of (total answered/total number of calls) is not adding up Total number of...

Hello, We want to integrate AVAYA ip office release 10.1 to our CRM solution. Our CRM developer only writes codes PHP languages and AVAYA IP office API uses .NET. We need all incoming calls to open a URL for our CRM to capture the incoming call telephone number and call duration and...

Hello, Please what is the default credentials for : Avaya IP Office Self Administration "https://<apps_server Ip address>:7070/WebManagement/selfadmin.html" as i am unable to access it. Also how do enable the Self Administration for the purpose of checking recordings on media manager. Thanks

Hello, Outgoing calls has been working initially, then suddenly it stopped working. Using Avaya 1608,once an agent makes an outgoing call,when the recipient picks the call,the call drops. Short codes for outgoing calls has been created. We are thinking it is E1 line provider issue but we...

Hello, I would like to know if anyone experiences the problem of reactivating the call flow before the IVR works at certain days. Customer is not convenient with that. I need to know if there is a fix. Thanks.

After the configuration of the SIP Line, Incoming call and outgoing call is not hitting the trunk at all. Does any one know if there is a new way sip line is configured for Release 11.0. Any help will be appreciated. Thanks

Hello, Does anyone know the steps in putting up to 2 or 3 Music on Hold File in Embedded File management as to alternate the wav files when someone is on hold. Thanks.

Hello All, Avaya Server Edition is not showing outgoing calls on Avaya contact recorder. It is showing the recordings are archived because when outgoing calls are made, the record increases but we can't get to see and play the recordings. It is on this current firmware : IP Office 9.1...

Hello All, A customer has Avaya Conatact Recorder via Avaya Application Server, we have been able to backup the recordings manually using "winscp". We are not able to get documentation on how to back up and restore recordings on Avaya contact recorder. As we tried copying the recordings back...

Hello All, Please a customer needs the feature of email campaign on IPOCC. Does anyone have an idea on how it is configured? I haven't been able to see it on Avaya document. Thanks.

Hello, Please i need help on getting the short code to test the IVR on a particular topic created on Avaya ipocc through IP Office. Thanks

Hello, Client does not want to directly forward traffic to an internal ip address for Avaya IPOCC Chat application,for security purpose. Any ideas on how to go about it as to make the chat application work externally from the website? Thanks

Hello, please i am having issues connecting Avaya IPOCC WebchatApp to a chat session. It gives the following error on the Logs: "K7818a 12:58:46.110 WCPROXY_Core_Warning Session (54b6ae69-c8e3-44c3-a455-112a03ad732a) works on DEAD END--> some client works with an illegal session K7817a...

Hello, While trying install an xml license file for Release 10.1, it gives an error "License file cannot be parsed". Any advice as to resolve this

Hello, When Avaya phone is off,it still rings when the extension is called. Does anyone know what setting can be done on IP Office to make the extension busy instead of ringing while the extension is unavailable. Thanks

Agent unable to login to chat on user interface even though Chat settings has been done from Administrator account and necessary settings done according to Avaya document. Please help!