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Hi guys It't been a while Things are running smoothly But I need some advice on an issue. At my company they use a help-desk system for the IT support, the manager of the department whats to program the ext to do the following have an announcement daily before 7am and after 5pm these are the...

Hey guys, Got an odd request at work today. Basically it's to log internal aka ext to extension calls that we previously made meaning avg 3 months ago. I don't think this is possible. So for example lets say we have extension 3000 and I want to see incoming calls to that ext from Jan 1 2017...

Hi Guys I'm using Site Admin Version 6.0.07 and I'm trying to configure emailing of Trunk Failures to users. We have the SMTP IP Address but I can't find where to input that information on the system. I'm assuming the uploaded image is where I need to include the data to have this configured...

hi guys , I'm it has been a while !! I'm trying to determine if my provider is sending caller ID. The list trace command was used to no avail. Does it have a next method to determine if they are sending CID

For the past few weeks we have been having routing issues with our Voice Mail system below is a list trace that we conducted time data ...

Guys I have an issue, Calls are not routing to users voice-mall after the Coverage path, they instead hear welcome to Audix like they are accessing their own Audix system. The trace shows that the calls are going through the Sip trunk but they are not accessing the end users audix.

Hi guys How can I determine if I need a server or licenses for this feature ie Extended Meet Me Conference I'm running version 16. Additionally Number of Expanded meet me conference ports = 0...

Hi Guys My Service provider is only sending me 10 Channels on my PRI/T1 trunk we both have matching configs and the trunk is working fine however when all the lines are used up it does not go the the secondary trunk on the Route Table, however if I busy the main trunk the secondary Trunk works...

So I have an Issue with a DID programming I'm getting the calls going to my auto attendant rather than going to the programmed extension via the command incoming call handling treatment trunk group I'm getting 7 digits from my provider and deleting 7 and inserting the extension xxxx

Hi guys does anyone have a clue as to the process of disabling the PC port on an avaya 1608 phone ?

Hi Guys I have created a PRI/T1 circuit to my services provider But.............. They want to see my CID on their system Via programming change public-unknown-numbering they can see what I have programmed but their engineer is say that they can not see any digits being dialed on my end Note...

Hi Guys I have encountered a really odd issue on SM When trying to access Element Cut-Through we are getting this coming up Some internal error has occurred in the service. Please contact the support team. This one is bugging me because I'm not seeing anything on Google

Hi Guys I'm In need of some info with regard the installation of a DID This is my issue 1) Does each line have to be installed as individual trunk line ie we are getting 7 DID lines 2) Does each DID # need the same prefix 3) and also what is the command to do so change...