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Hello folks, I want to split the SIP users in my AVAYA SIP Environment, example: user1@domainOne.com, user2@domain2.com I have tried to find documentation to do that, but I have not been able to find the correct information. I need to be able to add any new domain in the phone system...

I have a group in the IP Office, that rings in point 1, then if the call is not answered the call is send to point 2, the call is not ringing in point 2, 3, 4, just in point 1. This was working before, but now it is not working. Do you know if there is a known issue about this feature in IP...

Hello folks, I have tried to find the TRK-ID button in a SIP station 9608 phone model. I was not able to find the button there, I really don't know if this is due to a licence issue or due to the SIP phone environment. Do you know if TRK-ID button works in a SIP environment? Thank you very...

Hello folks, There are 3 extensions that are in the same location. Station A, B. If station A calls station B, it is able to leave a message. The call rings first in the station and then the call is send to voicemail box. If station B calls station A, (using same coverage path), it is not...

Hello folks, I have been trying to find where to check the trunk group configuration in the System Manager 7.1, but I have not been able to find the specific section or menu, could you please let me know if there is a document that show that? I have checked over google, but there are only...

Hello folks, Good day, I received a request to send voicemail messages to email over our corporate email infrastructure. I have been trying to find documents that shows how to do that, but nothing, I have been searching for hours over internet, but nothing yet. Here is the version on CM...

I have a Nortel device connected to the AVAYA 7.1 environment. The call is send by the nortel to the AVAYA, the call is received over a SIP trunk in the AVAYA equipment, no issues there, but the issue is when the end user dont answer the call, the coverage path is not working properly. If I...

Hello folks, I have been investigating if there is a way to configure that the VM route the message to an email. My PBX is a CM 5.2.1 with Modular Messaging. I have found only opinions on it is not possible or it is possible, so nothing clear at this moment. Modular Messaging Software Release...

Hello folks, I am receiving a call from a different PBX, that was was forwarded to the AVAYA phone system, so when the call is route to the extension in the PBX and the user dont answer the call, the call should be route it to the voicemail box of this user, but instead of that, the call is...

Hello folks, I have a location with AVAYA 9650 (AVAYA Onex) hardphones. The call back feature was working fine, but now when someone check the call log and select one of the dialers, the phone add 91 at the beginning of the dial number, so the call is route to a different location...

Hello folks, I have an issue with 2 locations (We are talking about 2 different TNs), but when you activate the night service in an attendant in location 1, the night service is affecting the other location, I have checked the TNs but I did not find any issue at that level. Could you please...

I have several phones that when they tried to dial out using a call back number, when you select the number from the display, instead of dial the number, the phone is adding the 91+Number, so the call is re-route to a receptionist, instead to the phone number. The issue here is the 9, because...

Hello all, I have been doing test calls about callback, when I dial the number and then I use the callback button, the system is not sending the call to the last dialed number, but to the reception. I have checked everything and I have not been able to find any issue in the phone system. Do...

Hello folks, I am trying to find the correct softphone for a PBX with version R015x.02.1.016.4. Could you please let me know how to find the correct version? I have found some matrixs, but it is not showing me the correct information. Thank you in advance!! Regards

Hello All, I have selected all the roles for a user but when I checked the profile in System manager, there are 3 options that are not enable. Do you know where can I fix that? Regards

Hello folks, I have been downloading documentation about SBCEs, but file by file, is there any library or zip file that contains all the SBCE documentation? If yes, please share it, thank you in advance!! Regards

Hello folks, I am trying to get a list of administrators from System Manager 7.0 Is there a way to get a list? At this point I can check the administrators at the web interface, but I need to move that information to an excel file for administrative functions, but it is not a way, other than...

Hello folks, I am trying to extract the list of administrators from System Manager 7.0, but there is not an option at the web interface. I can see them on Adminitrator section, but I need to extract a list to do some administratives functions. Do you know how to get this list? Thank you very...

Hello folks, We have several customers in the same CM R7, but we are trying to identify the number of stations and licenses that are using each customer, let me explain this deeply... If CUSTOMER A has 1000 licenses and CUSTOMER B has 10 licenses, we wan to be able to block CUSTOMER B to use...

We are trying to send "company#1" for an specific range of SIP phones from the phone system and "Company#2" for an specific range of SIP phones from the phone system, we are not trying to send an speccific main number (something that we can configure over public-unknown-numbering in the PBX. I...