Search results for query: *

Hello All, One our customer has Avaya IP Office 500 V2 system Rel 9.0.900.995. [They had 30 DS + 30 T Series + 16 DS– 3 expansion units One of the expansion unit failed and I have replaced with new expansion unit EXP MOD DS30B2 [default release 10.1.0.0 build 188]. Even though the extensions...

Hello All, Customer Using Avaya IP Office Release 10. Is there any feature/short code in system to give monthly talking limit to the user, like if I give 200 minutes per month to a user and if he used all 200 minutes then his extension should be locked. This should be applicable only...

Hello team, We recently placed order for eAuth for IP aAuth User license and the distributor delivered the .key and .kcd file. How this license is installed in the system. System is Release 7.5.

Hello Team, Came across a different requirement as below: Customer has IPO R9 at 2 locations connected via SCN, everything is set and working fine, there are 20 users under IPO A and 20 users under IPO B. Customer is asking whether its possible to block the users on IPO A from...

Hello All, Is it possible to Display a personalized text message on the Screen of the IP Phone (9641GS) whenever a new guest check-in to a room. Customer is using Avaya IP office 500 V2 Release 10. Every time a new guest check in to the room, on the Avaya IP phone screen...

We tried to reset the IPO by pressing reset button (Erase All) and now we are not able to login to IPO or ping it. I am afraid that the IPO firmware got corrupted, i tried the DTE option but even after hitting the ESC button i am not getting the option to enter command, its stuck on the below...

Customer is using IPO 500V2 and IPOCC both Release 10 for the past 3 months, today Agents were not able to receive calls. We found that the IPO SIP extension that connects with IPOCC is not listed in the SSA and we are not able to check whether there is a connection between IPO and IPOCC. Where...

We have an IP Office 500 V2 with Release 9 software. It was used for demo purpose. To test IPOCC we inserted a new Release 9.1 SD card, but when we installed the essential edition license the system is showing error. "Release license is required" How can we solve this? I believe the Release 9...

Hello All, We have a customer using IPOCC Release 9.1. Customer is always complaining that there are a lot of lost calls. 1) Is it possible to find out why so much lost calls are reported? 2) If an agent make a call to another agent or a normal employee makes a call to an agent and...

Hi All, I have, IP Office Release 9 Voicemail Pro release 9 on Windows Server. Preferred Edition License. Which license is required in IP Office if i want to use voicemail pro to connect to third party database? Do i need advanced edition license or any other license?

Hi All, We are deploying the Contact recorder on Application server (Release 9.1), we haven't ordered the additional HDD to store the calls and want to use the primary HDD to store the calls. Is it possible to configure contact recorder without additional HDD, in that case what should be...

Hi All , We have requirement from customer with IPOCC R9.1 to create a reporting template that with give details regarding received and abandoned call in every one hour. IS it possible , where can i set the interval to 1 hour? Supervisor want to run this template every one hour to...

We have CM7 with CC Elite, WFO, AES and CMS. All trunks are Analog CO. When we call out using the CO trunks we can hear the Announcement that we had recorded as company greeting. Only the caller can hear the announcement. This happens randomly and we are clueless. Any idea why this is happening.

I am facing an issue where the extensions/users created for IPOCC Agents cannot use the shortcode ((9N) to accees the analog trunks connected to IP 500V2/Analog trunk module to make outgoing calls. Customer have IPO Server Edition R9.1 + IP 500 v2 + analog trunk expansion module+ DS expansion...

Hi All, I have a customer with 3 locations and in each location he have independent IP Office server edition (Primary) with expansions. Is is possible to connect these 3 locations so that he can make calls between 3 locations. VPN connection is available between locations. What license...

We are facing an issue while making outgoing calls using SIP line, the DTMF input that we are sending is not recognized by the other end(Auto attendand/IVR) but when we use analog trunk to make calls it works fine. Another strange thing is it works fine on sip trunk callsto some numbers and...

We have an IPO System with 2 Analog CO trunks and one SIP trunk with 20 channels. Whenever any user want to dial out(SHORT code 9N)the system picks the analog lines first. When both analog lines are busy then it picks the SIP trunk. All trunks have same outgoing group ID. Is it possible to do a...

i was testing the TAPI SAMPLE (from devconnect )application to make calls and for an integration via url with customer CRM and it worked fine on my LAB IP office When i tried the application in another site the application is not taking the agent extension as usual IPO Rel 9.0.0.829 TAPI2...