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Quite a few months ago I was asked to make two extensions act like one (i.e. when phone extension #1 is called it also rings at extension #2 for an individual with two offices - local & remote). With help from the forum, that was accomplished. Now I've been asked to separate the two phones (one...

Hello, I've got an extension, an MLX5D, within our Merlin Legend/Magix system that is displaying "DO NOT DISTURB" (It didn't do this previously). This extension doesn't have any buttons programmed as a "Do Not Disturb". I did an "Inspect" to verify that none of the buttons are programmed with...

I recently got a Polycom SoundStation2 working (with much help from this forum) in our primary conference room on a MLX phone set. It is working great thus far. The new request is to be able to add additional outside lines to a conference call. My understanding is that this can be accomplished...

While I've done some searching of the forum topics (as well as AVAYA's website support) I haven't been able to nail down the answer to my current issue. Here are the details: We have a Legend/Magix phone system with MLX phones. Hybrid/PBX mode. Magix 4.0/Release 7.0 My bosses want a conference...

I'm trying to access Central Telephone Programming in WINSPM Standard but not having any luck finding the correct menu. Instructions that I've found tell me to select "Sys Program" from the SPM Main Menu, then select "More (PgUP)", which should then display "Cntr-Prg" as a menu option. However...

thread688-1777197 Just a follow up to the above noted thread (thought inquiring minds might want to know the outcome). So, as of today, after a long haul of tech support (Citel-MCK), experimentation, equipment purchases, installation, and configuration our remote site phones are totally...

A couple of months ago I had (with the expertise of the good folks on this forum) added a 3rd carrier to our Merlin Legend/Magix system to allow for additional stations/extensions. All well and good, working great - except for a new wrinkle that was brought to my attention this past week. When...

I'm wondering if it is possible to connect some VoIP phones (we have access to a few to experiment with) through our companies LAN to our existing Merlin Legend/Magix system? I've done some searching on the web as well as this forum but haven't come across info that addresses this situation -...

Next week (12/29-30) I'll be taking down our Merlin Legend/Magix phone system (w/Merlin Messaging) so that I can physically move the system to allow room for an add-on carrier. So, my first question is: 1) Is there a preferred sequence for powering down/up the cabinets? Maybe it doesn't matter...

First, I apologize for this rather 'long winded' post. I'm fairly new to the Merlin Legend/Magix/Messaging system here at our facility. I've been taking care of the 'basic' needs (i.e. replacement of dead phones & re-location of extensions) for the past year. In that time a few issues have...

First: I'm an AVAYA Merlin/Legend/Magix newbie (and SMB phone systems in general). Second: The 'problem' extension has been in use for a long time - not a new extension - by the same individual. Third: We've got an AVAYA Merlin/Legend system (Rel. 7.0). One of our extensions, when called from...