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Dear Team Appreciate your support. We are migrating from Avaya IPO 500 V2 and Avaya IPOCC Environment to Avaya IPO Server Edition and Avaya ACCS. Currently Our Call Center Call Flows were configured in Voice mail from there the call is forwarded to Specific Destination in Avaya IPOCC. In...

Dear Team Appreciate your support. We are migrating from Avaya IPO 500 V2 and Avaya IPOCC Environment to Avaya IPO Server Edition and Avaya ACCS. Currently Our Call Center Call Flows were configured in Voice mail from there the call is forwarded to Specific Destination in Avaya IPOCC. In...

No Audio after few seconds -- issue is intermittent-Avaya IPO 500 v2 Issue is only with internal calls i.e. calling from one extension to another extension both h323 audio is lost after few seconds or sometime first call is having issue i.e. no audio and second call , third call works fine...

I have a current Setup with Avaya IPO 500 V2 with SIP Trunk Primary and Backup Configured with same provider on a Cisco Router doing simple static route and Static NAT. During failover I usually change NAT statement with backup provider and everything works perfect as shown in below pic. Now...

We have Avaya IPO 500V2 with Version 10.1 & Avaya Contact Center 10.1.2 can we use Avaya Contact Center WebUI for Call Center Agents to login using web browser https://x.x.x.x:28443/WebUI/#/main and use IPOCC User Interface with integrated Phone, as I getting WebRTC Certificate Issue, Please...

Team, Can I use Avaya SBC to achieve sip redundancy i.e. when active sip fails the calls from provider will be routed over fail-over trunk as show in attach pic. https://files.engineering.com/getfile.aspx?folder=6554947c-d0da-40f0-97b5-be90c8c8f24b&file=IPO.jpg

Team, I have 2 SIP Trunks "Primary & Backup" for our Call Center Environment with Avaya IPO 500 V2 version 10.1, can i connect them both to a Router, instead of connecting directly to WAN port of IPO.

Team, Having issue with Avaya H175 Phone, after factor reset DECT Handset not Working "DECT not supported in the country configured, Please contact your IT Administrator". Need your support. Avaya IP Office V2 Version 10.1 Regards

Hi We have few conference phones Avaya B179, when i am trying to register them using protocol TLS they wont register, whereas when i change the protocol to UDP or TCP it will register for few minutes and unregistered again and the options will fall back to TLS.. How can i register them , please...

Team, We have Avaya IP Office v2 with Version 10.0; recently we purchased few Avaya J169 & J179 Phones with SW version 2.0. I converted Signaling to H323 from SIP manually by logging into phone, but phones are not getting register to IP Office waiting for DHCP message on phone screen. When I...

Team , My Avaya IPO 500 V2 10.0 not Saving Changes . The issue happens earlier couple of times too, but when i reboot the system started saving configuration changes now again same issue . Please help me to resolve this issue permanently..

IPOCC User Interface Crashing while Logging using Administrator Account, Agents Account are working fine. Restarted IPOCC Watchdog Service and even Server, problem still persist. Note: I can Login using Administrator Account through Portal and it works fine...

Team, Is It Possible to Logout Avaya IPOCC Agent, when he Locks his PC. Appreciate your support.

Team, Avaya IPOCC version 10.1 Calls stuck in queue with available agents and even no ringback to calling customers, sometime calls stays a minimum 30 secs to max few minutes till it route to an Agent, Thing will get normal Once we reboot sever and everything will work normal for 3-4 hours...

Team, Avaya IPOCC version 10.1 Calls stuck in queue with available agents and even no ringback to calling customers, sometime calls stays a minimum 30 secs to max few minutes till it route to an Agent, Thing will get normal Once we reboot sever and everything will work normal for 3-4 hours...

Guys, Please suggest Best Wired Headset for Avaya 9611 G , Thanks.

Guys, Is Avaya Vantage Phone compatible with Avaya IP Office 500 V2 R10 ?

Guys, I am Not getting Wallboard Monitor Page, Every time I logged in using Wallboard Account it prompts me to Download and Install Silver Light. I have installed it 4-5 times but still it keep on asking the same, i see no way please suggest. Regards Irshad

I have Installed 3-4 times everything as per Avaya CCR Installation Doc but still same error every time please help. when the install finishes and opens a web page I get this error on my web page. Server Error in '/CCRWebClient' Application. Could not load type...

Guys, We have Avaya IP Office 500 V2 along with IP Office Customer Call Reporter all version 9.0, right now we have only one SIP Connection with our service provider and we are expecting couple more, but as you know for IP Office only one WAN Port available. How can i upgrade my IP Office to...