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Hello, Got a call from a customer last week after a bad storm saying half their phones are dead. BCM50 6.0 with 2 expansion cabinets, 8 x 16 module in each cabinet. Site is 200 miles away so I had a nearby co-worker go to site and he found green power light, orange status light on 8 x 16 in...

Hello, got a customer with a BCM50 R3.0. Two expansion cabinets. 4x16 module in expansion 1 and DTI in expansion 2. The alarm log is storing dozens of alarms that say "Power V12 Failed, Power V12 recovered" with different codes like 11.2030, 11.1560, 11.1410 and 11.4840. The problem...

Hello, My customer has a BCM50 R6.0 that is set so the auto attendant answers all incoming calls on zero rings. They are a veterinary clinic that stays open 24/7. Morning, afternoon, evening and non-business greetings are all presently set to greeting 1 and the time schedules are at default...

Hello, got a customer with a MICS 7.1 and Callpilot 100 3.0. Automatic night service is programmed to send incoming calls to the Callpilot from 5:00 pm til 8:00 am weekdays and all weekend long. This has been working correctly for many years. The customer called Monday morning around 9:00...

Hello, got a customer with a MICS 7.1 with 6 pots lines and 12 T7316Es. They had a storm around a month ago and when they came in to work the next day the phones were out of service. I responded and found the system working okay just no programming. I loaded a few programs then powered the...

Hello, got a customer who called yesterday and said the telco has changed things so they have to press a 1 first when making a 10 digit local call. The telco told the customer it's their pbx that's requiring them to press 1 first which we know is b.s. I told the customer to make the telco change...

Hello gentlemen, hope everyone is doing well. Got a question about a BCM450 6.0 system - When a BFT fails, how do the symptoms differ from when an HDD fails? How does a technician know it's the BFT and not the HDD? Or vice versa? Got a customer with a BCM450 6.0 that's been acting erratic...

Hello, Customer is downsizing and wants to switch from pri to pots. BCM400 4.0. Do the following steps look okay? 1. Disable module in Maintenance. 2. Power system down, remove DTM. 3. Insert GATM8, power system up. 4. Select GATM8 in Hardware. 5. Enable module in Maintenance. Thanks in...

Hello, my customer's got a BCM50 3.0 with 6 pots lines. They want callers to be able to leave a message in the general delivery mailbox without pressing any digits or providing any input. I've got it programed so the AA answers on the first ring, the company greeting plays, the CCR gives the...

Hello, got a couple of questions about IPO Basic Edition auto attendant. 1. Can the AA answer callers automatically after hours and all weekend or does a night button have to be pressed? 2. When calls are answered by the AA after hours, can the caller press a single digit and be transferred to...

Hello, does the call record feature exist on an IP Office Basic Edition with 1416 digital sets? The customer wants to be able to press a button on their desk phone and record a call into their voice mailbox like they did on their previous system. I've scoured the search forum and the internet...

Hello, I'm trying to set up direct 911 calling without having to dial a 9 first. BCM50 R3.0 with PRI trunks. The only destination code in the system was 9A set to use route 001 (pri) and absorb 1. I've added destination code 911 to use route 001 and absorb 0 as described in FAQ...

Hello, I have a customer who wants me to connect their CallPilot 100 to their LAN. I came across this youtube video that shows how to easily change the ip from the CallPilot ethernet interface - https://www.youtube.com/watch?v=mhrGJDHU9HQ The video describes opening the CallPilot Manager...

Hello, got a customer with a BCM50 3.0 at their home office and a BCM50 6.0 at a remote office. The two systems are networked together with H323 trunks and have been communicating nicely for several years. The remote office has no public trunks and dials 9 to make outside calls using the home...

Hello, got a call the other night from a customer stating all the phones were out of service. BCM50 6.0 with ten T7316E sets and a PRI. When I got there the next morning, all the indicators on all the phones were flashing, there was a red alarm light on the main cabinet and no access to element...

Hello, is it possible to initialize a BCM50 R6.0 voice mailbox remotely? A stubborn employee in another city either can't or won't open his mailbox and I'd like to open it for him. I've read the Callpilot Reference Guide and the Administration Guide to no avail. I have Element Manager access to...

Hello, got a customer who wants me to set up automatic AA answering of C.O. lines after hours. I've done this a few times but here's what's different - there's two different companies sharing this BCM50. Company A has lines 061 through 064 and company B has lines 065 through 067. How can I set...

Hello, got a question about BCM200 3.5. Can the BCM200 3.5 be programmed through a phone set? I try to enter programming using the same method I use on BCM50s and it doesn't work. Maybe the original installer disabled the telset programming interface? Thanks in advance.

Hello, I'm trying to connect one pots line to a MICS 7.1 and all I get is dead air on the T7316E sets. The system has been in for 14 years and has had a good running DTI/PRI card in slot 4 since it was installed. Today I powered down, added an analog trunk card in slot 3 and powered back up...

Hello, How do I determine an IPO 500 V2 version and release? I've been scanning the manuals and search forum but can't find concise information. Thanks in advance.