Search results for query: *

Hello all, IPO 9.1, IP 500 V2 with a COMBO6210/ATM4 V2 card in expansion port 1. I installed a Phone 2 card in expansion port 2. Manager sees the card, but I don't see the two new analog lines from this card. Card is flashing orange. Am I missing a step in the setup or did I just get a bum card?

I can't seem to get this IPO 500 to send VMs to email. Using Embedded Voicemail in IP Office Mode in IPO 9.1. I looked in the Monitor and found this... 615721mS LVMail: Notify: Susan2 New: 92 Old: 0 Saved: 0 615721mS LVMail: Message recorded. Email mode(2)...

I've been tasked with setting up a button on user phones that will allow them to answer calls ringing to specific extensions. I have tried using the short code *32*N#, but immediately after prompting for the extension to be entered, it says "Invalid entry" and hangs up. I also can't seem to find...

Client has IP Office 9.0.12 on a PBX with a PRI. External calls come in to AAs which then route the calls to the appropriate HGs. However, some of the calls are ringing extensions that are not in the hunt group. The calls show up for extensions in other hunt groups. So if someone calls office A...

I might be crazy (and I am sure my own mother would confirm I am) , but when you set up Wrap Up Time for a User Profile that handles incoming calls for CCR Agents, doesn't it show as ACW for each call?

Client has a PBX at their call center and wants to use remote workers at other sites over site-to-site VPNs. I've set up a test extension to try this out this set up, but after programming the phone to the call center PBX, after entering the extension and password, I get "Extension Error". Now...

My client purchased CCR Agent licenses and placed them on the PBX for their call center. Now the call center is being removed in favor of callers at each office location. Is it possible to use the extensions from the call center PBX on the local office PBXs without moving them? The idea being...

New issues have popped up with some analog lines dropping calls after the AA transfers the call to a hunt group. It's not every call, but occurs 3 to 6 times daily. I have increased the disconnect time and increased the gain on each line. As this is a new issue with these lines that have been in...

Do licenses for v9.0 SoftConsole come with any other licenses like Essential or Advanced Edition?

I have a client that decided to setup a remote office phone. After banging my head in the wall for a full day trying to get Remote Worker to function, I decided to just set up a VPN site-to-site tunnel and connect the phone that way. The router actually has OpenVPN built into it. I can use it to...

Just installed a new IP 500 system with brand new 9641g phones. Everything is working great, except when you are using the phone. If you are on a call, incoming calls do not appear on the display. Is this a feature of the phone I need to enable? I'm used to working with the old 5610 models.

Client has an IPO 500 system with a PBX at each location and one at the call center. Due to Telco shenanigans, the forwarding had to be removed and the calls are now being handled by the local PBXs. Each PBX has the basic 4 VCMs. What happens if all local VCMs are in use and someone calls into...

Have an IP500 setup with 4 analog lines. When calls come in, only the first line gets answered. Subsequent lines just keep ringing. The odd part is, I can see the call come in on System Status and get directed to the correct call route, but the call is never actually getting answered. The call...

We have a client with a call center that is woefully under equipped for their call volume. They are using an IP500 with a PRI trunk that has 18 lines active at their call center. This call center shares it's PBX with one service location. They have AAs set up for each location. At times during...

Have a situation where calls on analog lines to a remote PBX are routed to another PBX with a PRI. The PRI only has 16 licenses, so the lines fill up frequently. When the lines are full, people will call in, get the AA on the remote PBX, but end up getting a queue position of 1. So they can sit...

This should be an easy one, but damned if I can remember where to check this: When trying to transfer a VM to another extension, any extension outside of the local site is "not valid". All internal extensions work fine and you can call extensions at other sites as well. Isn't there a directory...

I have a client that wants to implement a phone survey for customer service, but they do not want the agents to transfer the call to the survey. They want the survey to start post call. Knowing that VM Pro lacks the capability to retain call information after being transferred to the agent, I...

Hello all, Creating a survey in VM Pro and the client would like each survey to be tagged with the extension of the last person who assisted the call. Is there a system-generated variable I can use to send this info to the DB?

I have a client that is using CCR to craft some reports. He is trying to compare numbers from the CDR to the CSR and, of course, they don't match up since each report groups the data differently. I know I have read that somewhere, but I can't seem to find the Avaya document that has it. Can...

Just set up a new IPO 500 9.0 system for a client, but we have run into an issue where the VM Pro service will terminate unexpectedly and get stuck in the Stopping state. In this state, Windows Server 2012 R2 can't restart the service. Power settings are set to never turn off, NIC is set to not...