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Customer location has Nortel CICS. Voicemail type is unknown, i only have a grey box with a flash card. Customer said that the voicemail worked just fine for years. They recently had a power outage and the voicemail started acting weird. By the time they called my company, the voicemail wasn't...

Does anyone have a pinout diagram for the patch cord used to connect an ASU unit to a 3300 controller CIM port? I just used a factory cable to fix a customer issue, but need the pinout for the next time i don't have a factory cable on hand. Thanks

I purchased 2 dell poweredge 2850 rack servers from someone third party. My grandiose plans for them have fallen through, not to mention that i am not a Linux guy and don't have time to learn Linux Cent OS which is loaded onto both machines. I don't have the money to spend to upgrade the...

I bought 2 cisco items recently from an individual. I have a Cisco PIX501 firewall and a 48 port switch.(can't remember the model number right now)t I want to make sure that both items have the latest firmware on them so i can use them for self teaching on how to use Cisco stuff. I am trying...

I have a customer with a Mitel 3000 system. Analog trunks coming from provider and 5 phones. Customer is stating that, when calling their main office in a different city, they sometimes get up to a 3 second delay between responses. It happens on all lines but the problem is intermittent...

I am fussing with system Manufacturer and providers over Caller ID. I am trying to install a VOIP phone system at a customer location. Lines come in from the Provider via fiber optic cable, run into their equipment and convert over to analog trunks. I'm having to convert from analog trunks...

I am dealing with a Nortel Meridian system for a church. Line 1 rings 4 times and goes to an auto message. (I don't know if it's a voicemail or auto attendant). Lines 4 and 5 are dead. We tried replacing the DS card with a CI card, but a buddy of mine said that the CI card was newer than what...

Dealing with a Panasonic D308 if i remember correctly. A customer of mine as a small panasonic phone system with the TVS voice processing box. I did not install it so i don;'t know how it's configured. The customer cutover to Charter Spectrum business for phones and internet within the last 2...

I have attached 2 Grandstream GEX 4108 modules to a Fortivoice Enterprise 2000E T2 system. During an attempted cutover, i made an inbound test call. I hung up the call after 30 seconds, but according to the call center console, the call remained active for at least 2 and a half minutes. We...

I have been working with office serv 7030 for a customer. I cannot figure out/remember how the system knows which auto attedant to play at what time. Here is the layout: 2) [MOD 01 Day] Searching on Call Code - AS 2) [MNU Forward Station] 2) [MNU Forward Station] Searching on Forwarding...

Worked on a system today that only had 7208 phones. Ive been told you have to have 7310 or 7316 phones to program a system. Is this correct? I kept getting an access denied error when trying to login using config. I know ext 21 is the primary programming ext. Was i getting blocked because of the...

I am working with a Norstar CICS system with Call Pilot 100/150 VM. the system has 3 CO lines with 4 phones. 2 digit extensions. My customer wants incoming calls to ring 5 times then hit a voicemail box that originates at extension 24 but can be checked from any phone. They have a voicemail box...