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Guys, I have a customer that use the SC (*07*N#) to forward calls...recently, this feature has stopped working, I am not seeing why it should but anything is possible. I know it's a strange one but that is the purpose of this forum where strange is the norm Please assist, thanks

Guys, i would like to force all extensions/users to be prompted with a password to access their voicemail, reason being, it's an open floor with several depts and they don't want anyone to simply access someone else's voicemail.

Guys, I have (2) JEM 24 modules connected to a J179 IP phone. When I had installed the 1st JEM (Mod 1), I could have scrolled to all 3 screens (which has user data on all 3 screens) after I introduced the 2nd module(Mod 2), the 2nd screen of Mod 1, moved to the 1st screen of Mod 2, which is...

I have configured a short code “0” feature “Dial Extension” for the Operator, however, I have several users who get “Call barred”, the only explanation I am seeing is that those users are barred from making international calls beginning with zero. I was of the impression that the feature would...

Where do I go to change the password... I had done it through the Webmanager in System settings, Administrator password but that didn't work...I welcome any assistance

Happy New Year All, I have seen Avaya documentation stating with Authorization Codes (AC) pre Rel 9.0 whereby there was a User Rights field that you could have assigned but that is not the case anymore in later releases such as 11.0, is this correct? Reason being, I have a customer who would...

Guys, In Avaya IPO r10.0 Embedded Voicemail install, customer wants to make one voicemail greeting recording on one ext and copy it to all the other exts so that they will have a one voice/generic greeting..is this possible? I located the initial greeting in Embedded File management .cpl file...

Guys, I'm having a "unique" situation whereby after setting the required configuration in the Short code (tried both, through the user account directly and User Rights) to 'Force Authorization code', when the user dials the number directly, it goes through without any prompt to enter Auth code...

To Everyone...All the Best for 2019 I have a customer with IP Office 500v2 10.1.0.1 build 3 systems installed and they use the embedded VM for their Auto Attendant. Several times the AA greetings will become distorted (almost sound garbled and robotic when you call into them). During this time...

Guys, I have re-recorded (3) AA greetings on the Release stated above and have programmed 2-buttons on a 1416 with a DBM-32 button module to manually activate which greeting to be used (Open, Closed and Away From), however, it is not working. I verified that the recordings are saved and I also...

Good-day All, I have installed a IPO re.10.1 at a customer with Auto Attendant greeting. After continued use for several weeks, suddenly you hear a stretched recording when the Auto Attendant answers and when this happens every successive call is greeted with the same stretched recording. So...

Guys...compliments of the Season I'm having this error (see pic attached) How can I fix? IPO 500 v2 8.1(63) Thanks muchhttp://files.engineering.com/getfile.aspx?folder=6106cf0d-84c8-4224-a166-92fbd31df0be&file=2017-12-21_LSAH.png

I have a customer using the Avaya Aura CM (G450 Media Gateway with S8300D server). They have the Voicemail-to-Email feature working fine on one PC email settings e.g. user1@mydomain.com and would like the same voicemails to go to user2@mydomain.com as well. Can this be achieved? Thanks

Guys, A customer has an USB MP3 player connected to an IPO 500v2 where they advertise their goods and services... Is it possible to have customers when they are put on hold to hear one set of musical jingles and staff members listen to a different music source either an external radio source or...

Guys, A customer wants all their Incoming calls routed as follows: 1st - Go to Receptionist then 2nd - Go to Hunt Group then 3rd - Go to Auto Attendant (Voicemail Pro) I was able to do the first two routes and tested them (set 3-rings apart). However, I'm at a stumbling block with the third...

Guys, Digital Expansion module 30-port (DS-30B) 700501586 -- Expansion module was working on IPO 9.1 at client’s location since installation for the last ten (10) months. Upon arrival and troubleshooting the issue, it was found that the Digital Exp. Module had only 1 of 30 ports working. What...

Guys, I am trying to setup the Transfer Return Time...voicemail for the user is Off, the Default No Answer Time is set to 15 secs (3 rings)and the Transfer Return Time to 15 & 20 secs for testing and neither worked. What am I not doing...please assist. -ngm

Guys, Can you receive Multiple calls (Call-Waiting) with Avaya Communicator? If so, how? Thanks much

I'm using IP Office R10.0.0.4.0.5 and Avaya Communicator 2.1.4.84 my question is how can I successfully setup Authorization Codes to work with Communicator?

Guys, I'm having an issue with setting up AA on a PC connecting to a UC Module and Voicemail Pro client... I'm using Short codes and after saving the callflow, it is not playing when I dial the short code on the phone...I'm getting unobtainable Avaya 9611G (phone model) I rebooted both the...