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  • Users: Mitel2016
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  1. Mitel2016

    Caller waiting

    Hope everyone is well. Have a weird issue with regards to our ACD path. We have the Mitel MiVoice Business Release 9.0 SP3 and the clients are using micollab 8.1.2.104. We’ve configured the system so a caller can only wait for a maximum of 15 minutes a RAD message is played and the call cuts...
  2. Mitel2016

    Windows update on The MiCC

    Happy Easter all. Wondering if anyone had some information on best practices updating the MiCC server. Currently its running on server 2016 standard, The MiCC is ver 9.1.3.0 We are a little behind with windows updates on this server. Just wanted to know what is the best way of updating. Thanks
  3. Mitel2016

    Mitel Mivoice – Skype for business integration

    Hi All. Happy new year all I have question that has been bugging me for a while now. In a nutshell we have integrated Skype for business to our Mitel estate using sip trucks. Mitel estate includes an IVR, Mivoice, SIP MBG, teleworker and nupoint for ACD users. Most of our users are Skype for...
  4. Mitel2016

    Mitel IQ Problems

    We upgraded our CCM server to 7.0.1.0 (7.0.05134.1) with applied hotfix KB231056. The IQ is on 5.8 The IQ media server has been added via yoursite. The IQ server has the contact centre details configured. The problem is. The issue is the smart choice layer groups doesn’t seem to be syncing...

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