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Hello, We are seeing a strange issue with our auto attendant. When the caller presses one of the numbers, it forwards to the destination except for option 4. When option 4 is pressed, the call immediately hangs up. I'm not sure why but i've tried different destinations and tried to connect it...

Hello, We are running Avaya IP Office 500 and we noticed recently that our users stopped receiving voicemail emails. I can connect to the voicemail settings using the voicemail pro application and I checked the settings and they look correct. We did go through a on prem exchange decommission...

Hello, When we receive a voicemail, we get an email with the phone number as the subject line. Since we use a prefix (7) for dialing out, the number in the subject line is 7123456789. We have a request asking if we could remove the 7 in just the subject line so they can do a one touch dial...

Hello, We are running our Avaya system on a linux virtual machine. We had a couple complaints that the voicemail to email piece was not working along with a couple complaints that missed calls weren't showing up on the users phone. We decided to reboot the phone system through the Avaya...