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We have an old Merlin Magix phone system and we have 3 fax lines. Those fax lines go through the system because we have to dial a "9" before the number when we fax just as we do when we call out. One of our fax machines is dead and I want to have faxes sent to our main fax number when a...

We have an old Merlin Magix 1.0 phone system and we use 24 channel PRI. We want to change to use just 12 channels so we can save some money from our voice provider. I want to know how I can "busy out" the 12 channels. Thanks SEG

On one of our phone extensions, when a voicemail is left for him, the message light will not light up to let him know he has messages waiting.

Is there a way in the WinSPM to get a list of the available trunks? Sometimes when a call comes in, the night ringer out in the shop will ring. It is programmed to extension 300 but I'm trying to find out why it sometimes rings when the night service isn't even turned on. The system is Merlin...

This morning, our voicemail stopped working. When trying to access voicemail from any of our phones, it rings then makes a funny beeping noise but never picks up. The status light on the card will blink green then go off, the repeat. None of the 8 port lights are lit up. Any suggestions? It...

Okay, we had to reset our phone system because we changed voice providers. Now on the main console (operator), when she puts 2 calls on hold, she can't receive another outside call. She use to have up to 4 calls on hold but now only 2 calls at one time can be put on hold. If she gets another...

We switched voice providers earlier this year and that reset our phone system. On our main console with is using the 4424LD+ phone, when an incoming call comes in, it used to just show what trunk number the call was on and the operator would tell us to pick up on that trunk (say 805). Now with...

We have been using a Merlin Magix 1.0 system for about 20 years. We switched voice providers and they ported all our DID's that we use. All the DID's work ang do to their respective internal extensions. The only DID that doesn't is the main company number. The operator console is our...