Tek-Tips is the largest IT community on the Internet today!

Members share and learn making Tek-Tips Forums the best source of peer-reviewed technical information on the Internet!

Register Log in
  • Congratulations dencom on being selected by the Tek-Tips community for having the most helpful posts in the forums last week. Way to Go!

Search results for query: *

  • Users: nbaer
  • Content: Threads
  • Order by date
  1. nbaer

    Agent "Work Mode on Login"

    We have this set to AUX at the system level. Is there a way to set work mode on login to AUX but with a specific reason code? I assume the "default reason code" is currently what's being used. We are testing out using reason codes, and want to get rid of the default AUX button on the phones. The...
  2. nbaer

    Can you see status of Hunt Group Night Service

    Is there a command to view the status of night service in a hunt group - if its active or not?
  3. nbaer

    Nfocus BCMS connecting to CM 8

    I am trying to reconnect Nfocus to CM after upgrading CM from 5.2 to 8.0. Everything was working fine before the upgrade. Nfocus was using the IP of the CM server and ports 5022 and 5023 to connect. I can find Dev Connect PDF's on Nfocus PLUS, which works in combination with CMS, but we are...
  4. nbaer

    'co' trunk on G250 Media Gateway not going to second coverage point

    We have several G250 Media Gateways at our remote branches. The Media Gateways have 3-4 incoming analog lines that are part of a trunk group. We have programmed the trunk group destination to be a Hunt Group extension. There are no members in the Hunt Group, so calls immediately go the coverage...
  5. nbaer

    Multiple calls to agents?

    I know you can setup a skill so that an agent can answer a call in queue when they are currently on another call, but is it possible to deliver a second call to an agent automatically? Example: all agents are on an ACD call, call comes in and instead of waiting in a queue the call is delivered...
  6. nbaer

    Stations in two coverage answer groups not ringing on second coverage path point

    We have a hunt group the exists to go to cover. Point1 of cover path is a coverage answer group, Point2 is voicemail. I want to setup the cover path to point to CAG 1 then to CAG 2 and then to voicemail. CAG 2 contains stations that are in CAG 1. Basically, we need to add a 4th station to the...

Part and Inventory Search

Back
Top