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  • Users: waiora1
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  1. waiora1

    Call handler Script AACC6

    Good Afternoon Tek Tippers I am wondering if anyone can help me with a contact centre script call handler. See below script. This is working very well at the moment. What I am trying to achieve is the following. After X amount of minutes being played the section loop 2 comfort message, if...
  2. waiora1

    Contacting Supervisor Query

    Hello I am just wondering if anyone can answer this query I have. We have 1140IP phones,is there anyway an agent can contact their supervisor when on a call to a customer and then have a 3rd party conversation between them. I have an asp key set on the agents phone with the spid of the...
  3. waiora1

    Avaya Orchestratin Designer

    Please could any one help with a problem I have with a call handling script. Basically the call is in a holding queue and if the caller presses 1 they get sent to VM which is what I want it to do. If the caller does not press 1 I would like them to stay in the holding queue. The issue I am...
  4. waiora1

    Password Protection on 1220/1230 ip phones

    Hello World I am wondering if anyone can help me as I am kind of new to the world of phone systems. I have had a request for a phone to be placed in a warehouse and to be able to dial an outside line but it needs to be password protected before getting an outside line. If this is possible...
  5. waiora1

    Avaya orchestration

    Hello Please could anyone help with a script I am trying to write as I am quite new to the world of orchestration designer. I have a script at the moment which is a call handler and plays unforeseen messages if no agents are available which is working. I am trying to change this script so the...
  6. waiora1

    Avaya Orchestration Designer Loop Script

    Hello world of Avaya people. I am trying to understand Avaya orchestration designer, and I have a call handler script which is coming up with a syntax error at the end of the script saying 'An end of file has been encountered in the script in the middle of a statement'. Being quite new to this...
  7. waiora1

    Avaya Orchestration designer

    Hello Everyone I am kind of new to the world of Avaya orchestration designer, and was wondering if anyone can help. I am trying to write a closed script where the office has closed for the day and I need it play the message of closed which I have managed to do, but then I need it to allow the...

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